2nd Line Support Analyst, Windows Server, Active Directory, Exchange - A2/1179 A

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2nd Line Support Analyst, Windows Server, Active Directory, Exchange

A 2nd Line Support Analyst position has just come available with our esteemed client based in West Oxfordshire. This opportunity for a 2nd Line Support Analyst has come about due to the continued success of the business and the need to provide an exception technical environment in order for the company to function. The 2nd Line Support Analyst position is ideal for anyone with a good background in Windows based IT support whether it be desktop or helpdesk based.

Joining a friendly team of 7-8 IT Engineers, the 2nd Line Support Analyst will play a vital role in linking support operations of the 1st line helpdesk team, the application development team and also the 3rd line and Infrastructure Engineers. There is plenty of room to grow within the role and the company not to mention the opportunity for the 2nd Line Support Analyst to gain valuable exposure supporting products such as Windows Server, Microsoft Office and Exchange, Cisco networks and much more!

Key Responsibilities of the 2nd Line Support Analyst include:

                     Helpdesk support as well as providing 2nd line technical support to internal customers, assisting them with hardware and application problems by phone, email, and face to face.

                     To ensure that support calls are logged on the helpdesk system and resolved within SLA.

                     To provide assistance and support to the 1st line IT Support Analyst. When appropriate guide,

                     To process all IT procedures relating to staff joining, leaving, or moving within the Association eg password, creation of email account, security access.

                     To support the IT Support Analyst in setting up and installing desktops, laptops, tablets, mobile devices, printers, and other hardware as required for new employees or equipment upgrades.

                     To make sure that the backups made are sufficient for disaster recovery and where possible, ensure that any third parties are checking the integrity of the backups.

                     To ensure that the Applications team have the infrastructure in place that they require for their development work.

                     To take responsibility for managing all desktop and server updates

                     To manage disaster recovery tests with third party suppliers in line with the Business Continuity Plan, ensuring that all issues are resolved in a timely manner.

                     To be proactive at researching and advising the business of new technologies

Key Technical Skills and Experience for the 2nd Line Support Analyst role includes:

                     1st and 2nd line helpdesk/user support experience

                     Knowledge of Microsoft based operating systems with experience of Thin and Fat Clients

                     Experience using, and troubleshooting, Microsoft Office with emphasis on Word, Excel and Outlook

                     Knowledge of Cisco Routing, Switching and Telephony systems.

                     Knowledge of the Windows Server environment including Active Directory and Exchange.

                     Taking a pro-active approach to problem-solving whenever possible.

                     To be able to deal direct with clients in a friendly and highly confident manner demonstrating excellent internal and external customer service and communication skills.

                     Ability to work in a dynamic environment, prioritising and multi-tasking effectively.

Benefits include:

                     25 days a holiday year (not including public holidays)

                     Private Medical Care

                     Pension

                     Good career progression opportunities

                     Discounted gym membership

This new position is based west of Oxford and is commutable from places such as Witney, Swindon, Didcot, Abingdon, Newbury, Oxford, Kidlington, Bicester, Banbury, Long Hanborough and many more besides.

So if you think you have what it takes then apply today for immediate consideration by one of our friendly team members!

2nd Line Support Analyst, Windows Server, Active Directory, Exchange

Referral Scheme: If this role isn’t for you then perhaps you could recommend a friend or colleague to Haybrook IT. If we go on to place that person in a permanent or temporary capacity then you could be rewarded with £500!! Please see our website for terms and conditions.

Haybrook IT Resourcing is Oxford’s leading IT recruitment agency. With exclusive access to some of the region’s most successful companies, send in your CV today to secure your next IT position.

Haybrook IT Resourcing Ltd acts as an employment agency and an employment business.

We value diversity and always appoint on merit.