SAS Application Analyst / Developer
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SAS Application Analyst / Developer
3-6 months
London
* Responsible for supporting the application aspects of multiple live services
* Management of live incidents
* Investigation of incidents and provision of resolutions. Interaction / interface with Solutions Delivery (project handover, Clone testing, etc.)
* Involvement in live incidents escalated via other support teams. Co-ordination with New Projects to gain an understanding of Live Support Requirements
* Provision of Out Of Hours (On Call) cover on a rota basis
* Collection of adhoc statistics
* Housekeeping on Live Services and Databases
* Creation & maintenance of support documentation (LSMs, etc.)
* Attend Live support and customer meetings
* Enhancement suggestions through Change Proposals / CIPs and Trouble Tickets
* Technical Advice / Support to other areas inc. the customer
* Prior Migration Knowledge (Currently migrating from SAS 9.1.3 to SAS 9.4).
* Involved in the development of new products.
Technologies
SAS, UNIX, SQL, Maestro (TWS), Berlin Scheduler
Mandatory Technical Skills
* SAS, SQL, UNIX
* Analytical skills, decision making, forward thinking
* Working knowledge of Live Service Systems and applications
* Experience of EARS (Remedy)
* Experience of Maestro Scheduler and Berlin Scheduler
Mandatory Business Skills
* Client facing,
* Good negotiation skills,
* Well organised and proactive,
* Excellent interpersonal skills at all levels, with a positive 'can do' attitude"
* Mentoring & Coaching Junior members of the team.
Base location is London but may have to travel to Newcastle and Telford for meetings.