SAS Application Analyst / Developer

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SAS Application Analyst / Developer

3-6 months

London

* Responsible for supporting the application aspects of multiple live services

* Management of live incidents

* Investigation of incidents and provision of resolutions. Interaction / interface with Solutions Delivery (project handover, Clone testing, etc.)

* Involvement in live incidents escalated via other support teams. Co-ordination with New Projects to gain an understanding of Live Support Requirements

* Provision of Out Of Hours (On Call) cover on a rota basis

* Collection of adhoc statistics

* Housekeeping on Live Services and Databases

* Creation & maintenance of support documentation (LSMs, etc.)

* Attend Live support and customer meetings

* Enhancement suggestions through Change Proposals / CIPs and Trouble Tickets

* Technical Advice / Support to other areas inc. the customer

* Prior Migration Knowledge (Currently migrating from SAS 9.1.3 to SAS 9.4).

* Involved in the development of new products.

Technologies

SAS, UNIX, SQL, Maestro (TWS), Berlin Scheduler

Mandatory Technical Skills

* SAS, SQL, UNIX

* Analytical skills, decision making, forward thinking

* Working knowledge of Live Service Systems and applications

* Experience of EARS (Remedy)

* Experience of Maestro Scheduler and Berlin Scheduler

Mandatory Business Skills

* Client facing,

* Good negotiation skills,

* Well organised and proactive,

* Excellent interpersonal skills at all levels, with a positive 'can do' attitude"

* Mentoring & Coaching Junior members of the team.

Base location is London but may have to travel to Newcastle and Telford for meetings.