IT Support Analyst / IT Support & Office Administrator

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Job Title: IT Support Analyst

Location: Edington, Somerset

Salary: Competitive salary, dependent on experience

Job Type: Permanent, Full time - 09:00 to 17:00

The Company:

For almost two decades, this company has been supplying high-quality photocopiers, printers, scanners and software solutions to a multitude of organisations across Somerset and the South West of England. Partnering with well-known brands such as Konica Minolta, Ricoh and Canon, they are proud to be able to offer a unique service guarantee to their customers. With a truly regional focus, they are never too far away from their customers and always on-hand to provide them with support when required.

About the Role:

They have a unique and exciting opportunity for an IT Support Analyst to join their small, friendly team based in Edington, Somerset, which is easily accessible from Bridgwater and Glastonbury. The primary focus will be to provide Tier 1 IT support for their range of photocopiers/printers/scanners, incorporating the installation and configuration of print drivers and trouble-shooting issues that arise. The role will also be responsible for the set up and maintenance of scan to email and network folder configurations, solving any subsequent issues as required.

The role will also include providing basic support for hardware malfunctions and errors, such as: removing paper cassettes, resetting machines to factory defaults and advising customers how to clear various error messages.

You will also be responsible for machine assembly (including unboxing, device setup and configuration) including commissioning and set-up for ready for customer delivery and installation. In addition, you will also be involved with refurbishing ex-lease machines in preparation for re-sale.

Taking into account the small size of the company, in this role you will also provide support with general office administrative tasks including answering the office telephone, preparing toner deliveries for despatch and the collection of meter readings.

The Candidate:

To be considered for this opportunity, ideally you will have some previous experience in an IT support capacity. From a technical perspective, you will need to possess a basic understanding of Windows operating systems/architecture, the basics of Mac OS X, knowledge and experience in using Microsoft Office products and a basic IT/networking knowledge would be beneficial. It would also be advantageous if you have working knowledge of IT hardware, taking into account the nature of the role.

Importantly, you will need to be a team player with the ability to think outside of the box and work well under your own initiative. You will have an analytical mindset with the ability to effectively troubleshoot.

Please click the APPLY button to submit your CV and a Cover Letter for this role.

Candidates with the experience or relevant job titles of; IT Support Analyst, Desktop Support, IT Support Engineer, IT Customer Support Technician, IT Desktop Support, IT Support, Desktop Technician, Customer Support Engineer, 1st Line Support Engineer, IT Services Support, IT Helpdesk Support, Service Desk Technician, IT Customer Support Specialist, Desktop Support Specialist, Network Support Analyst, Infrastructure Support, Hardware Support may also be considered for this role.