Technical Support Engineer

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Support Engineer

Do you want to work for an industry leader who supports and encourages its employees to progress and learn?

My client is at the forefront of IT solutions providing cutting edge technology to their high profile clients. So if you want to get your hands on the latest technology and work in a fast paced and vibrant environment this may be the organisation for you.

We are looking for a highly skilled technical analyst who has good experience supporting a variety of infrastructure technologies. You'll be accountable for resolving incidents and dealing with requests in accordance with agreed SLA's.

Key day to day tasks will involve;

* Infrastructure management including Active Directory & Group Policy, Windows Server, Windows Operating Systems, Storage. Backup, Email, WAN/LAN, Security.

* To monitor, audit and check availability and capacity, patching and apply changes when required

* Identify regular issues and collaborate with the project management team to solve problems in a timely manner

* Work with IT users around the globe to provide an effective IT support service

* Involvement in new and on-going it projects to upgrade and improve the organisations infrastructure

Essential knowledge;

- Experience in a windows based environment

- Knowledge of SQL

- Good understanding of Active Directory, Exchange, Mimecast, VMware, SCCM

- Windows Sever 2003/2008/2012R2

- Antivirus technologies

- Understanding of SQL

- Networking (LAN, WAN, Switches/)

If this sounds like the right role for you but you would like more information please get in touch with Jemma Nancarrow at FRG technology Consulting on either 0191 261 3379 or [email protected].

( Technical Support / Support Engineer / Windows / Windows Server / Windows OS / Microsoft / VMware / Active Directory / Group Policy / LAN / WAN / SQL )