Service Management Analyst - International Payments

This job has now expired please search on the home page to find live IT Jobs.

Service Management Analyst (service transitions) - (External clients - client projects / technical solutions / service changes) - International Payments & FX systems. This well-established, award-winning FinTech is steadily expanding and, with this, its Service Delivery team. Service Management is now 'front and centre' for the organisation and is seen as one of the key areas to not only providing a stronger, more robust service to the existing business, but also unlocking the next phase of growth.

This is a fantastic opportunity to work within a well-structured, rapidly expanding department that offers genuine prospects to flourish, growing your skills for the long-term.

Service Management Analyst - the Role:

Working in Service Management, this key role will see you supporting the Service and Support departments in the transitionary period of client projects and service changes going 'live' into 'BAU', in addition to covering Problem Management: -

Gatekeeping client projects, by overseeing client solutions accepted into 'BAU' for Support and Service.

Problem management duties - e.g.: working with the Service team in formulating problem management processes in a cross-functional environment; problem management reviews; identifying and solving problem trends.

General support for the Support and Service teams - knowledge database management; working closely with a Service Improvement Analyst; etc

Managing the service documentation for Service and Ops teams for each client solution, together with continuous training programmes

Service Management Analyst - the Person:

Candidates must have a good track-record in a similar service management role with service transition experience, ideally with a FinTech / banking - FI, with payments experience useful:-

* It is essential you have worked with complex technical solutions and can communicate and document these items in a concise way, to both the business and technical teams.

* Proven ability to analyse issues and producing solutions.

* Ideally had a background in Support, within a Fintech, with strong ticket management experience

* ITIL experience useful

Service Management Analyst - start date:

Start-date: ASAP / likely January 2018. A contract of employment will be sent to the successful candidate and any offer is subject to background checks that would be undertaken before you start, a process that can take c.3wks.

All-in-all this is a great career opportunity to join a lively and fast-paced company; an organisation that is offering long-term career prospects as they continue to grow. Salary negotiable - to circa £40k. A good range of benefits are on offer. Services advertised by Dupen are those of an Agency.