IT Support Specialist
Recruiter
Net Recruit.co.uk Ltd
Listed on
5th January 2018
Location
Southampton
Salary/Rate
£24000 - £28000
Type
Permanent
Start Date
ASAP
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Position: IT Support SpecialistLocation: Southampton, Hampshire
Salary: £24,000 - £28,000 + Benefits
The Company:
Our client analyses, plans, designs, implements, manages and maintains IT systems that are aligned with their clients’ strategic aims.
Their clients’ are from various industry sectors and their IT systems vary in size, complexity and support and management requirement.
Due to their continued success, they now require an IT Support Specialist to join them.
The IT Support Specialist Role:
As an IT Support Specialist you must be able to work in a team and on your own. You will be required to analyse, plan, design, implement, manage and maintain IT systems, write reports and assist with the development of client IT provision and strategies.
As well as working from the office there will be a requirement to work on site for extended periods of time.
You will often be the primary point of contact between clients and the IT organisation. Your responsibilities will include recording the details of all IT incidents and service requests, and working to resolve them. This position requires excellent communication and customer service skills along with strong technical and troubleshooting abilities.
Key Responsibilities:
Accurately log and prioritise support calls, service requests and other incidentsManage own workload and accurately and efficiently troubleshoot and resolve issuesAssist with the management and development of a Hybrid network environment and software within Windows 7 / 10 environment and Server / 2008 R2 / 2012 R2 environmentManagement and maintenance of a Microsoft RDS infrastructureMaintain LAN and WAN hardware such as routers and switches, amending and maintaining configurationsMaintain VMware virtual infrastructureProduce regular reports on email and Internet usage, and monitor and report security and policy breachesImplement effective policies on web and email filtering that allow effective use of these resources without compromising network securityUpdate firewall configurations (Watchguard, pfSense) to allow clients system to effectively communicate with external systemsEnsure mobile device security is in place, configured and up-to-dateWriting new and maintaining procedures for all desktop & server builds and application installationTroubleshoot problems and faults occurring in the operation of hardware and softwareUsing network management systems software and analysis equipment to collect routine network load statistics Skills & Experience Required:
Qualifications/relevant professional qualifications in Computing/IT management or related areaExperience of a range of operating systems and related software and networked systemsExperience in the configuration and administration of Microsoft networksExperience of Cloud / Hosted software provision and environmentsExtensive general experience using IT in day-to-day operationsClear understanding of the technical infrastructure required to manage an extensive networkGood working experience of the following: Microsoft Windows Server / 2008 R2 / 2012 R2; Microsoft Active Directory; Microsoft Group Policy Management; TCP / IP, DNS, DHCP, WINS, VLANs; Microsoft Exchange 2003 / 2007 / 2010; Microsoft Windows XP / Vista / 7 / 10; Microsoft Office 2003 / 2010 / 2013 / 2016; Microsoft Office 365; Microsoft Remote Desktop Services; VMware vSphere; Veeam; Mitel Telephony; Dell / HP Servers; Dell / HP Clients / Thin Clients; ESET Antivirus; Backup; Firewalls; VoIPSignificant IT Experience with Networking, Switches, Routers and FirewallsUnderstanding but preferably a working knowledge of web technologies such as .NET, ASP, C# and PHPValid drivers licence and own transportation In return, the IT Support Specialist can expect;
Salary of £24,000 - £28,000 (Dependent on Experience)Free ParkingPensionTraining Plan - Books, Online Courses and Exams all paid for What’s Next?
If you are interested in this IT Support Specialist position, simply apply by submitting your CV via the button shown.
Keywords: IT Support, Systems Engineer, 2nd Line, 3rd Line, Analyst, Helpdesk, Windows, VLANs, Network, Engineer, Service Desk, Switches, Router, .NET, ASP, C#, PHP, Linux, Unix, Southampton, Portsmouth, Hampshire
This vacancy is being advertised by Net-Recruit.
