ServiceNow Technical Implementation Specialist - ServiceNow

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ServiceNow Techincal Implementation Specialist - ServiceNow/ITSM/Service Watch/CreateNow/PPM.

Role: ServiceNow Technical Implementation Specialist

Rate: £550-600 per day

Duration: 6 Months

Location: Central London

Nigel Frank International are currently recruiting on behalf of a global organisation for a ServiceNow Technical Implementation Specialist to become part of a new initative to provide process automation and oversight for data production lifecycle from secure data supply to information reporting.

Key skills: ServiceNow, Standard ITSM and Service Watch Modules, CreateNow and PPM.

Additional: Wintel, as well as scripting, such as JSON, Java, Jellyscript, XML, SOAP etc.

Responsibilties:

1 Initial setup of 4 x ServiceNow instances.

2 Define and configure the Security requirements

1 End Users will require data segregation in a SIAM tower model

2 Companies and Groups will be hierarchical in a defined structure. This will also define the business service hierarchy mapping from Continent > Country > Group > Supplier > Location

3 Reporting privileges must be defined to ensure a reporting user can only report on tables to which they have access

3 User Integration

1 Replication of user data with the isolated Windows Forest serving the application platform.

2 Integration with the Single Sign On platform.

3 Enabling end users to be granted rights to manage their own users - including creating and updating their user records whilst ensuring no visibility of other end user organisations.

4 Building a greenfield CMDB

1 Population with data centre components from one data centre with approx. 40 nodes.

2 Definition of the hierarchy for Business Services - one service for each data supplier plus sub services

3 Discovery and Service Mapping to keep the CMDB up to date.

5 IPCC configuration and administration

1 Configuration of the IPCC services

2 Service Level Agreements / KPIs

6 Events - the application platform will need to trigger automated Incident tickets in ServiceNow.

7 Custom Application development using CreateNow to meet additional requirements for customer interactions.

Experience, Skills Required:

Experience of full project life cycle of ServiceNow ITSM, ITOM and PPM modules, including the following:

* Significant hands-on expertise with ServiceNow preferably Jakarta.

* Understanding business needs, documenting and validating User Stories with business sponsors and work stream leads.

* Experience of creating custom applications using the CreateNow development suite.

* Substantial experience using Discovery tools in tandem with external data sources to build a comprehensive CMDB, to include manual and automated discovery techniques.

* Service Mappings - extensive experience using Service Mapping to design and configure business service maps for a top-down view of the infrastructure. Includes design of custom patterns to fit non-standard deployments and custom application architectures.

* Experience with other ServiceNow modules, including PPM, ITOM and Performance Analytics.

* Configuration and installation of ServiceNow MID servers in highly restricted environment.

* Designing and creating Integration with services/platforms such as email, Active directory, Single Sign On, SOAP/REST connectors, Twilio, Event monitoring.

* Experience with the following: JSON, REST, SOAP, XML, Powershell, VBScript, .Net, Javascript, C#, web services, Jellyscript, AJAX and similar.

* Providing supervisory and oversight to ServiceNow implementation partner to ensure quality and business objectives are delivered.

For further information, please call Callum Runnegar-Mundy on 0207 337 0890 or email [email protected]. Additional you can apply to this advert directly.