Customer Support Engineer - Arabic Speaking

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Company - Help customers improve how they work. They build software and cloud-based services that provide powerful, yet easy-to-use capabilities to automate a wide range of processes. With their platform, people are empowered to define the way they want to work.

About the role

The company are looking for a proactive Customer Support Engineer, with a passion for customer service to help provide outstanding technical service to national and international customers and partner. By joining their professional and FUN team in London, you will have the opportunity to learn their world class products, the Microsoft platforms on which they run and play a key role in contributing to the overall success.

Customer Support

* Provide outstanding technical support to customer via phone, email etc

* Communicate clearly and accurately with customers and in a timely manner

* Anticipate of follow-up questions and additional documentation where possible to proactively answer questions or future issues.

* Identify further revenue generating opportunities for the business and refer to appropriate Sales team members

Product knowledge

* Gain and maintain up to date knowledge of SharePoint, O365 and Nintex products

* Learn and maintain knowledge of Nintex's suite of products

* Recommend partner engagement to Customers to address non-Nintex related issues (i.e. partners, technology partners, custom code, etc.).

About you

* Proven success in a similar support role, in a Microsoft based environment

* Native or fluent Arabic speaker.

* Ability to work Sunday through Thursday

* Microsoft SharePoint 2007, 2010 or 2013 knowledge and experience

* Intellectual curiosity and a readiness to learn new technologies at lightening-speed

* Exemplary verbal and written communication skills

* Commitment to providing an exceptional experience to customers

* Creative and methodical problem solving skills

* MCSE/MCSA certifications are highly desired

* Knowledge and experience in data exchange languages, such as JSON and XML an advantage.

They Offer

* An awesome team of people to work with in a new modern office

* Access to the latest and greatest technology

* Personal and career development

* A company that genuinely cares about you

* Flexibility to work in the way that brings out the best in you

* The ability to do what you love, in an environment that supports you

* Mobile phone and internet allowance

* Total rewards benefit programme

Interviews are currently ongoing for this role so it is in your best interests to make your interest known as soon as possible.

*****Applicants must have the right to work within the UK without sponsorship****

Nigel Frank International is the leading Microsoft recruitment firm in the UK. We deal with both Microsoft Partners & End Users across the globe. We deal with both Microsoft Partners & End Users throughout the UK and Europe. By specializing solely in placing candidates in the .Net market I have built relationships with most of the key employers in the UK and have an unrivalled understanding of where the best opportunities .Net jobs are.