Software Support Analyst - 1st Line

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Software Support Analyst - 1st Line

Maidenhead, Berkshire

Up to £25,000 DOE Plus Overtime Opportunities

Our client is a successful international group that has provided innovative identification and mobility solutions for over 30 years. Their head office is in Brussels and their team is made up of more than 1,100 specialists spread across 20 countries in the EMEA region.

The company is now looking for a Software Support Analyst to enable their customers to have a great experience.

As a Software Support Analyst, you will:

- Provide 1st level technical support to software solutions that have been deployed to customers

- Utilise telephone, email and remote diagnostic tools to support customers

- Deal with Nucleus IS Stock Audit and In Store, customer MCL applications and custom C, C++ or .NET applications

- Support hardware such as mobile devices, PCs and infrastructure elements

- Provide quality assurance for software prior to release

- Support a number of voice and non-voice data capture solutions

- Take part in an out of hours on-call rota and provide 2nd line support, once you are trained

Your role will be vital in maintaining customer satisfaction levels and providing a consistent support service. As such, on occasion, you will be required to attend customer sites to provide face-to-face, on-site support.

Interested? To be considered as a Software Support Analyst, you will need:

- Previous experience in a similar software support role dealing directly with customers

- A full, valid driving licence and access to your own vehicle

- The willingness to take part in an out of hours on-call rota

Other organisations may call this role Software Support Analyst, 1st Line Support Analyst, 1st Line Support Engineer, Software Support Engineer, Technical Support Analyst, or Helpdesk Analyst.

Our client will also be interested in your application if you have held the role of 2nd Line Support Analyst, 2nd Line Engineer, Desktop Support Analyst, or Customer Support Analyst.

But what’s in it for you? Our client’s benefits include:

- Membership of private medical insurance scheme (after probationary period)

- Group personal pension plan (contributory)

- Group life assurance (after probationary period)

- Permanent health insurance (after probationary period)

- Lifestyle benefit plan including exclusive discounts, special offers and everyday savings

- Cycle to work scheme (after probationary period)

- Childcare vouchers

- Employee assistance programme

- 25 days’ holiday per annum

- Free parking

- Season ticket loans

- Free transport to/from Maidenhead Railway Station

- Free lunchtime transport into nearby towns

- Weekly car valet service

- Twice weekly dry-cleaning service

- Free on-site gymnasium

- On-site café

Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

To apply for the role of Software Support Analyst, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.