Trainee IT Support Analyst / Junior IT Support Engineer
||6th December 2017
||£18000 - £18000
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Job Title: Trainee IT Support Analyst
Location: Northwich, Cheshire
The Company provides software to organisations and agencies that deliver services to children and young people in the UK. With a professional yet friendly 'hands on' approach to customer service, they ensure that their customers continue to offer the best possible services they can.
An opportunity has arisen for a Trainee IT Support Analyst to join the Support Department.
This is an entry-level role in which you will benefit from training and development opportunities, including fantastic scope to progress into an IT specialist role.
As a Trainee IT Support Analyst, you will be responsible for assisting in the provision of a support service to the company's customers throughout England and Wales.
You will be required to maintain good working relationships with customers and provide a helpful and professional service, whilst using the company's internal quality procedures to accurately record all calls received.
You will be tasked with:
* Providing a telephone helpline service to customers for software and general IT issues
* Recording customer support calls via email, telephone and the online support system
* Processing customer test sheets and reports
* Maintaining the confidentiality of customers' data
* Informing the manager of key issues regarding customers' satisfaction with the service
To be considered for the role of Trainee IT Support Analyst, you must have:
* GCSEs (or equivalent) at grade C or above, including Maths and English
* A keen interest in IT
Additionally, you must be highly organised and possess excellent communication skills, both written and verbal.
Although not essential, experience in a customer facing role or similar, would be a distinct advantage to your application. Our client also has a preference for applicants who are educated to:
* A-level (or equivalent) or higher.
Benefits after successful probationary period:- Healthcare, Death in Service, Critical Illness Cover, Pension
Please click the APPLY button to send your CV & Cover Letter for this role.
Candidates with the experience or relevant job titles of; Service Desk Analyst, IT Support Analyst, IT Helpdesk Analyst, IT Service Desk Analyst, Desktop Analyst, IT Support, IT Financial Services Analyst, Customer Service Assistant, Client Services Assistant, Customer Support Administrator may also be considered for this role.