SC Cleared 3rd Line Support Engineer

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SC Cleared 3rd Line Support Engineer to be based in Newport on an initial 3 Month contract. Experienced working in Windows 7 / 10 desktop environments, knowledge of SCCM, McAfee.

Job Title - SC Cleared 3rd Line Support Engineer

Location - Newport

Rate - £ Market Rates per day

Duration - 3 Months initial

* Resolve incidents and process change requests raised in the Remedy ticketing system.

* To provide problem management and support to 1st and 2nd line teams. Identify RCA of complex issues.

* Maintain desktop client security with software applications such as Becrypt, Bromium, and McAfee EPO.

* Monitor and maintain software updates to ensure Microsoft Windows OS, Microsoft Office and 3rd party applications are kept up to date.

* Maintain and create OS Deployment task sequences and Software Deployment packages.

* Report operational status of services to SDM.

* Create and Import packages for software deployment following defined process.

* Work with project teams to transition project work packages into production.

* Basic Exchange administration.

Skills

* Proven experience as a 3rd line desktop support engineer.

* Windows 7 / 10 desktop environments

* Service Desk methodology i.e. ITIL,

* Scripting skills, specifically PowerShell, is an advantage.

* Some knowledge of SCCM, McAfee EPO, disk encryption is an advantage.

* Exchange 2010

Candidates should submit CVs in the first instance. Mike Tripp 0161 924 3631