IT Support and Testing Technician

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IT Support / Application Support / Testing / Reporting / Permanent / Redditch / West Midlands

My market leading client is looking for a passionate IT Support and Testing Technician to join their growing in-house IT team. This is a brand new role where the IT Support and Testing Technician will be responsible for covering bespoke in house applications support and reporting.

Key responsibilities:

*Handling tickets that come into our bespoke system or taking calls to support where you will investigate the issue to validate and confirm the problem.

*Depending upon the nature of the ticket you may be the one doing the fix.

*Creating Reports using the data query language T-SQL where you will create stored procedures to get information out of the database to producing reports in the bespoke system.

*Testing new development or bug fixes before go live and feeding back to the developer your findings to assist in producing a useable end product that meets or exceeds the specification.

*Produce documentation including training manuals or information that might support the release of new projects or support existing ones.

*Hold training sessions to individuals or groups as necessary.

*Help to coordinate across multiple departments, releases that could impact on the operation of the business.

Key skills and experience required:

*Familiar with the use of Windows PC, Office and Mozilla Firefox.

*An understanding of how websites function.

*An appreciation for computer networking.

*Strong written and verbal communication skills.

*Methodical, well organised and analytically minded.

*Desire to learn and improve own knowledge and understanding.

*Familiarity with T-SQL is desirable but not essential.

This is a great opportunity to join an established organisation during an exciting period of change. The salary on offer for this position is £17,000-£18,000 plus an excellent benefits package!

Please apply ASAP to be considered.

IT Support / Application Support / Testing / Reporting / Permanent / Redditch / West Midlands

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