Service Desk Analyst (SC Cleared)

This job has now expired please search on the home page to find live IT Jobs.

SC Cleared 1st/2nd Line Service Desk Analyst required for 6 month contract based in London.

The role is to provide high quality, professional, first and second line Desktop support for Enterprise IT Services.

Working within a team of around 13 staff, the successful candidate will be required to deliver high quality professional support services to customers across the client. The candidate must ensure that support calls are managed and resolved to the highest professional standard and within agreed target times while meeting customer expectations.

The primary role of the Desktop Technician is to apply workarounds and resolutions to IT Incidents to restore acceptable IT Services to the Business to allow colleagues to achieve their work goals and ultimately the core purposes of the client.

A high level of technical knowledge is needed to be maintained with a strong understanding of Desktop devices including; Windows operating systems, VPN and remote solutions, Blackberry, iPad, iPhone, networking & Infrastructure, telecoms, security, active directory and virtual machines.

* Excellent customer services skills;

* Excellent communication, listening, interpersonal, team working and tasks management skills;

* Strong analytical and problem solving skills;

* Strong knowledge of supporting key enterprise services; Windows 7, Desktop Hardware, Blackberry, iPad and voice & data technologies;

* Good understanding of the role of IT within the business;

* Good understanding of business area's work and their critical periods;

* Confidence to deal professionally with people at all levels in the organisation;

* Proven technical aptitude and ability to learn technical skills and achieve professional qualifications;

* Knowledge and belief in principles of ITIL specifically Incident, Problem, Configuration and Change Management; and

· Commitment to service improvement with a customer focussed attitude.