IT Service Manager
My client is seeking a IT Service Manager position to lead the long term strategic delivery of Incident, Problem, Major, Service Transition and Service Level Management activities. As the IT Service Manager you will work closely with other members of the Infrastructure and Operations Team and with IT community in ensuring the success of the Configuration, Release and Change Management Processes.
Also you will achieve the right interfaces between the appropriate ITIL processes, support group, suppliers, business partners and the user community.
The IT Services Manager will be required to possess the following accountabilities:-
*Experience working with Incident, Problem, Change, Event and Service Request Management.
*Service Transition - Ensure there is a view of the technical change roadmap and projects that will impact the business or IT services. * Incident Management - Work with the Service Desk and other groups to create and maintain an appropriate incident management process flowing from Level 1 upwards.
*Major Incident Management - Own Priority 1 and Priority 2 incidents, ensuring appropriate engagements between support groups and/or IT providers for timely resolutions.
*Problem Management - Ensure that all P1 and P2 incidents have been completed and any remediation actions are tracked and managed.
*Change Management - Being an ambassador for the change process and seeking out potential changes that need to flow through this process.
As the IT Services Manager you will possess the following experience:-
* ITIL certified.
* Vast Service Management experience.
To be considered please forward your updated CV and Salary Expectations to Click here to contact this recruiter
IT Service Manager
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