1st Line VoIP Support Engineer

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Position: 1st Line VoIP Support Engineer

Location: West End (W1 - Walking distance from Piccadilly Circus, Oxford Circus, Leicester Square and Tottenham Court Road underground stations)

Salary: up to £25,000 (negotiable depending on experience)

Experience: IT Support, Telecoms support, VoIP support

Our client is a fast-growing and innovative London based telecommunication carrier, selling to the industry not to end users, focused on providing the very best service to their channel partners. The company is dynamic and has a leading portfolio of products such as SIP Trunks and data products. The company is a trusted supplier to over 1000 plus channel partners. There is now a requirement for a 1st line support engineer to join the Support Desk.

The successful candidate will:

* Raise technical support tickets against telephone and/or email requests.

* Have meticulous organisation and attention to detail.

* Interface with internal teams, provisioning, sales and customers alike.

* Answer support questions on our products and services.

* Take 1st line troubleshooting step. Taking traces, evaluating logs and making test calls.

* Assist with general office administration duties.

Essential Skills / Experience:

* At least 1 years' worth of experience in a technical support role.

* Energetic in personal, written, and telephone interactions.

* Fast learner.

* Ability to develop technical skills.