Global Forecast Analyst


Premium Job From Experis IT

Recruiter

Experis IT

Listed on

23rd November 2017

Location

Manchester

Salary/Rate

Negotiable

Salary Notes

Negotiable

Type

Contract

Start Date

4/12/2017

This job has now expired please search on the home page to find live IT Jobs.

Global Forecast Analyst - 7 Months - Manchester

My client is looking for a Global Forecast Analyst for a project based in Manchester. The role will be full time on site and may require some out of hours working, the client can offer a competitive daily rate.

The role is working in a global business and technology leader, innovating in research and development to shape the future of society at large. Working in a company always innovating and thinking ahead.

Role Description

* Lead Demand Planning efforts across multiple regions by updating models, presenting key findings, recommending forecast and gaining approvals from business owners, finance, etc.

* Lead efforts to update business and gain approvals for global contact center staffing forecasts and related cost.

* Liaise with Finance team(s) to ensure accurate and timely reporting of financials as input to the monthly cost/revenue forecast. Lead monthly forecast reviews and call center performance reviews with the management team and recommend appropriate course of action to achieve service level/abandon call/revenue goals/budget.

* Ensure delivery of forecasts to outsource partners based on contractual guidelines. Ensure consistent processes for managing staffing requirements for both internal centres and the outsource partners.

* Provide training and direction to Resource Planning Analysts to ensure consistency across all brands/lines of business with regard to: FTE, productive hours and scheduled hours inputs to Financial Plans. Capacity planning inputs and updates. FTE and hiring plans for internal and outsource partner's centres.

* Training requirements/plans and other off-phone activity coordination with Expedia Schedule Analysts and outsource partner workforce planning teams. Creating daily/weekly/monthly call center forecasts using Aspect eWorkforce Management.

* Tracking and analysing ½ hourly/daily call arrival and AHT patterns and ensure agent schedules are optimized to achieve ½ hourly service level goals. Providing ½ hourly staffing requirements on a weekly basis to ensure that staffing is optimized to best meet call volume patterns and improve schedule optimization.

About the client:

A globally integrated enterprise, operating in over 170 countries. Employees, bringing innovative solutions to a diverse client base to help solve some of their toughest business challenges. In addition to being the world's largest IT and consulting services company, It is a global business and technology leader, innovating in research and development to shape the future of society at large. Its research, development and technical talent around the world partner with governments, corporations, thinkers and doers on ground breaking real world problems to help make the world work better and build a smarter planet.

If you feel you're a good fit or want to know a bit more about the role please contact me at

You are currently using an outdated browser.

Please consider using a modern browser such as one listed below: