Network Services Manager
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Global ecommerce client with a world wide operation is looking to expand there Technology team and now require another senior hire.
As part of the Infrastructure/ network team, you will play a crucial role in creating a technical vision and evangelizing solutions. You have a deep understanding of network architectures, you can set standards for engineering excellence, and create an environment where your team members are empowered to innovate.
The Role
*Work with multiple vendors to ensure effective delivery of change, building relationships that support the delivery of projects, implementations and BAU change/support
*Analyses the organisations Network and Telecom needs and develops a long-term strategy for said systems
*Establishes policies and procedures related to Network and Telecom security and integrity
*Works in conjunction and in collaboration across IT teams, and vendors to develop, implement, and manage Network and Telecom solutions
*Provides leadership and supervision to the Network and Telecom team members, including work scheduling and professional development
*Coordinates and assigns both Enterprise as well as Network and Telecom projects amongst Network and Telecom team members
*Collects business requirements and performs technical design, configuration, testing, and manages implementation and production support activities for Networks which support our critical business applications
*Proactively identify process and technological improvement opportunities.
*Manages upgrades and develops technical solutions for Network and Telecom changes, upgrades, and disaster recovery situations
*Responsible for reviewing network schematics, diagrams, and other documentation to assist with development and preparation of cost estimates
*Scheduling and directing the activities of the network team to resolve issues quickly and accurately
*Installation and troubleshooting the VoIP infrastructure for a large scale implementation
*Design, implement and support wireless network backbones enterprise wide
*Liaise with business to understand network related requirements for remote offices
*Design, implement and support remote office connectivity (Network, Telephony and Wireless)
The Person
*Current and relevant experience is required with voice services including telecom and call centre, experience of managing operational processes along with front-line customer services
*Experience in voice and network engineering that is both deep and broad
*Telecom and call centre experience
*Demonstrated experience with the Cisco suite of VoIP applications
*Proven track record of leading design and delivery of high?quality systems focused on the infrastructure layer of the technology stack
*Demonstrated experience in the area of centralised monitoring, network capacity planning, network performance reporting, network optimisation, and troubleshooting of enterprise network and IPT deployments.
*Experience and solid understanding of data network systems, routing protocols- EIGRP, OSPF and BGP
*Proven experience on Cisco ASR and ISR Routers, L2/L3 Switches
25 days holiday + Bank Holidays
Pension (5%)
37.5 hours per week
Healthcare plan
Life assurance
Great package on offer
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Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.
