IT Support Analyst; Soho, London; 30k


Premium Job From Langley James

Recruiter

Langley James

Listed on

20th November 2017

Location

London

Salary/Rate

£29000 - £30000

Type

Permanent

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

IT Support Analyst; Soho

London; 30k

Helpdesk IT Support Analyst to pay upto £30k pa with a Retail Company based near Soho, Central London.

Previous First line Support experience is required, any Helpdesk ticket software would also be advantageous.

You will be part of a Support team of 3 and support 250 users across 5 locations.

You will report to the IT Manager and jointly support the users for the day to day running of all data and voice technology.

The successful IT Support Analyst will be responsible for monitoring and resolving the escalations of support issues, ensuring service delivery is maintained and SLA's and KPI's are in line with the company's expectations whilst endeavouring to remedy and improve common issues that arise by identifying trends and taking remedial preventative action such as user training.

Other responsibilities will include:

·New user on-boarding processes - with associated end user briefing

·Basic user IT Training

·Administering all of the mobile and desktop telephony systems

Technologies (Hardware, Virtual & Applications) used:

·Windows 7 & Apple MAC OSx with Centrify

·Shoretel

·Remote Desktop RDP

IT Support Analyst; Soho, London; 30k

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