Technology Support Engineer
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Jobnr.: 116922
Location: Berlin
Duration: Permanent or Contract
ASAP
Technology Support Engineer / Desktop Support Analyst / Service Desk Analyst
Technology Support Engineer urgently required to work in the Berlin on contract or permanent basis.
You will be responsible for 2nd Line Desktop support. Knowledge of ITIL Frameworks, excellent troubleshooting skills to rapidly resolve complex Desktop, Server and Network problems. The ideal candidate will have previous experience providing Desktop Support within an Corporate environment. Technical skills required : Strong knowledge of Core Desktop Technologies MS Windows 7 Professional, Windows 10, MS Office 2010 Pro , Office 365 email, SCCM, MS Active Directory, Remote Tool, Exchange 2008/2010 Mailbox Administration, Citrix AMC, Smart phones/Tablets, Audio Visual Systems, Video Conferencing and Audio Conference Bridges.
MCP/MCSE/MCDST qualification would be a distinct advantage.
Technology Support Engineer - EMEA - IT
The schedules below relate to the basic skill-set required of a Technology Support Engineer.
Candidates should be able to demonstrate a true working knowledge and genuine hands-on experience of working with the technologies listed.
Candidates should consider the implications of and the commitment required when working for a highly motivated, professional services company with high expectations of its core IT infrastructure and business applications.
Duties
* Providing face to face support as well as over the telephone and email,
* Remotely, troubleshooting Windows PC hardware and software faults,
* Administering network user rights and permissions,
* Citrix knowledge including Management Console,
* Take responsibility for maintaining IT equipment's Inventory database,
* Monitor and report licence status for all IT equipment,
* Supporting MS Office 2013, 2010, Exchange 2007 and Active Directory,
* Install, set up and administer Windows 7 and Windows 10 computers in a network environment as well as providing network support and administration,
* Acting as the local 'intelligent hands' in support of other support operations.
* Assistance with the establishment of audio and video conferences.
* Advising on personal devices and their use in the office.
* Responsible for creation and maintenance of the desktop builds and end-user environments
Experience
* Demonstrable technical experience in supporting desktop hardware and software;
* Good awareness of the licencing requirements for hardware and software;
* Familiarisation with ITIL practices;
* Small project engagement, ( office re-organisation / moves );
* Self-motivated and pro-active approach;
* Ability and willingness to participate in a flexible/multi-skilled team;
* Excellent communication skills; verbal and written business English, excellent interpersonal speaking and listening;
* fluent german
Mit besten Grüßen,
Trung Nguyen
Resourcer
Tel: +49 (0) 89/64 96 28 - 48
Michael Bailey International is acting as an Employment Business in relation to this vacancy.
