Technical Service Analyst - Newcastle - Windows

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Technical Service Analyst - Newcastle - Windows, MicroSoft, hardware, desktop, dell, HP

Our client are recruiting for 4 well skilled Tech Service Analyst

Key responsibilities:

- Provision of first line support, including but not limited to triage and appropriate troubleshooting, correct incident categorisation and resolution where possible. Retention of end to end ownership and working with other resolver groups and third parties where required.

- Utilise diagnostic utilities to aid with troubleshooting to achieve first time resolution.

- Communicates incident resolution or request fulfilment to the user.

- Develop skill set to provide guidance on all supported software and hardware deployed by the organisation.

- Manage communications to service users in the event of any service impacting issues.

- Provision of effective Incident Management, working closely with resolver groups to undertake effective Problem Management.

- Perform remote / onsite desktop support, including installing and upgrading of software and hardware components.

- Contributing to Information Security by assisting in the preservation of confidentiality, integrity and availability of information, including but not limited to adhering to and supporting Information Security standards, procedures and policies and identifying and raising security incidents as required to the Information Security Team

Technical Skills:-

A good technical background with knowledge of common software packages and a broad understanding of IT Infrastructures.

Knowledge of basic computer hardware, including Dell, HP, Cisco.

Experience of desktop operating systems, including Microsoft Windows 7 / XP.

Good knowledge of a leading IT Service Management Tool.

Working knowledge of a range of diagnostic utilities.

Knowledge of ITIL processes - particularly Incident Management, Problem Management and Request Fulfilment.

Technical Service Analyst - Newcastle - Windows, MicroSoft, hardware, desktop, dell, HP

Technical Service Analyst - Newcastle - Windows, MicroSoft, hardware, desktop, dell, HP

Technical Service Analyst - Newcastle - Windows, MicroSoft, hardware, desktop, dell, HP

Spring Technology is acting as an Employment Business in relation to this vacancy.

Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.