Support Analyst / Business Analyst

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Support Analyst / Business Analyst

A Support Analyst / Business Analyst is required to join a growing start up financial software company. This position will sit within the Support team in order to learn the technical aspects of the job, with the aim to become a Business Analyst within 3-6 months. Our client offers exciting projects and career opportunities, and are looking for individuals who are passionate about Investment Management, FinTech and who are enthusiastic about their work.

The Support Analyst will be required to join a diverse team of people, working alongside the developers and third line support team. This is an excellent opportunity to join a small company with growing ambitions who are implementing an industry leading solution for Wealth and Investment Management on the Microsoft Dynamics CRM platform.

Requirements

* EITHER experience working as a Business Analyst OR experience working in technical support with a keen interest in moving into a BA position

* CRM experience is essential

* Financial Services experience would be beneficial

* 1-3 years working in 3rd line support

* 2.1 or above achieved at Degree level

Responsibilities

* Sit within Support team alongside Developers and those working in Third Line Support to learn about the company's CRM product

* Trouble shooting and running queries

* Liaison and managing feedback to clients

* At 3-6 months within the business, you would move to a Business Analyst position where responsibilities would include managing business requirements, being the primary contact with client and managing all aspects of projects

Key Words: support, support analyst, third line, change, business analyst, business consultant, ba, financial services, wealth management, CRM, software, vendor

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