IT Helpdesk / 1st Line Support Technician


Premium Job From Bowerford Associates

Recruiter

Bowerford Associates

Listed on

6th November 2017

Location

Exeter

Salary/Rate

£18000 - £20000

Type

Permanent

Start Date

asap

This job has now expired please search on the home page to find live IT Jobs.

Our client is looking for an IT Helpdesk / 1st Line support technician to looking after their onsite IT for the large staff base. The role is working with a professional environment and will involve Logging helpdesk calls and provide assistance to resolve 1st line issues. The role will prioritise activity to ensure that key assignments receive timely attention and maintain strong lines of communication between helpdesk and users. The right candidate will have previous experience in a 1st Line IT Support Engineer / Technician role and working knowledge of customer support environment. They will have a proven technical skills and extensive knowledge of Windows and Microsoft Office and Ideally extensive knowledge of Windows 7 and above, Microsoft Office and Multi user networks (Citrix an advantage). The candidate must have excellent customer service and communication skills. The role does involve travel to other sites in the South West from time to time (not extensive) so you must a full UK driving licence and car. There is also a 1 weekend in 3 call out rota in case of issues at the weekend. This is mainly phone support but it is VERY rare that there are any issue at all as the staff do not work at weekends. This is an outstanding career opportunity with potential to develop within the team.

Please note that due to a high level of applications, we can only respond to applicants whose skills and qualifications are suitable for this position.

No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

Bowerford Associates Ltd is acting as an Employment Agency in relation to this vacancy.

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