Digital Product Manager

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Supporting a leading financial services client whose Digital Product team is growing rapidly and are seeking excellent new digital product managers. This is to help guide the agile delivery teams, lead the backlog refinement with stakeholders and plan out the future. The team are helping to build the front door of the future of the bank - for new customers and existing customers who will be taking out new products.

Key Accountabilities

* Provide market-leading, compelling Digital product experiences that can leverage the global scale and distribution network.

* To create savings we need to drive out waste and duplication, streamline processes and take out paper where we can. Digital channels will be a major facilitator of achieving these objectives.

* The job holder must ensure the creation of one, modern bank, by supporting the creation of one IT infrastructure, refining and removing redundant processes and automating others to ensure we deliver the best possible customer experience.

* Accountable for the end-to-end customer experience of the Digital products within the role holder's portfolio.

* Define and develop improvement opportunities across customer experience, commercial product sales and digitally native capabilities.

* Define functional and deployment requirements, in conjunction with Software Delivery, Change Delivery, Marketing and other stakeholders to facilitate improved customer engagement.

* Refine customer experience for new capabilities in partnership with Group Marketing, Proposition, Multichannel, and other key stakeholders.

* Competive assessments: research new technologies and services, assess competitors/new entrants, review regulations for Digital requirements

Desired Profile

* Customer focussed, results based approach, able to deliver to deadlines.

* Relevant product knowledge across current accounts, savings, credit cards, loans and more

* Extensive experience with the range of product development and deployment activities including identifying opportunities and developing business cases, defining product or service requirements, engaging a wide range of functional experts to agree deployment approach, project execution, launch, and post launch performance measurement and management.

* Consumer financial services industry experience and strong understanding of Digital business, while experience with travel, lifestyle, and/or other consumer product development is a strong advantage.

* Experience in a global or regional roles, working effectively to deliver targets across diverse cultures.

* Comfortable with technology including ability to translate business and customer need to business requirements, customer journey mapping, technical assessments, organisational buy-in, launch, and ongoing management.

* Exposure to projects that touch a range of technical platforms (digital, mainframe, server based etc.).

* Strong thought leadership and creativity to proactively propose new business opportunities and resolve issues

* Strong communication skills for navigating through business requirements, differences of opinion on approach. Experience in developing and executing customer facing and staff facing communications an advantage.

* Strong competency with professional project planning, and other project management skills.

* Functional Design experience to map customer processes an advantage.

* Proven ability to build strong relationships across stakeholder groups.

Sthree UK is acting as an Employment Agency in relation to this vacancy.