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Software Solutions Team Coordinator
Premium Job From Modality Systems
Recruiter: Modality Systems
Listed on: 1st November
Location: Norwich
Salary/Rate: £20,000 - £30,000
Type: Permanent
Start Date: ASAP
Reference: TJ35443855
Contact Name: Modality Systems
Modality Systems is an award-winning technical consulting and software development company focused on Microsoft’s Unified Communications technologies - Microsoft Skype for Business. We’ve developed custom software applications and products for a broad range of customers on platforms including Windows and Apple iOS. We have offices in St. Albans and Norwich in the UK, and Kirkland, WA in the US.


To provide support to the Solutions and Project Management teams and ensure excellent service to internal and external customers.

Responsibilities will include but may not be limited to:

- Project and Resource coordination
- Generating licence keys and managing software delivery to end customers
- Liaising with customers on order queries
- Maintaining excel schedule of software orders including order pipeline and highlight reports
- Subscription renewals
- Project Administration - assisting Solutions Team (minutes, scheduling meetings etc.)
- Liaising with internal Sales Teams on customer order renewals
- Monitoring customer & order status across different software streams
- Reporting
- Provide cover for Project Management Office (PMO)
- Invoicing
- General Administration (hotels, flights etc.)
- Office Management
- PA duties as and when required

Skills, traits and experience required

- Ideally has experience of working in a Software sales environment
- Experience of resource planning and workflow management strongly desired
- IT Literate with solid knowledge of Microsoft Excel and Word
- Experience of sales invoicing highly desirable
- Ability to work under pressure, to tight deadlines, and to communicate competing demands effectively
- Organised with good time management skills
- Confident and resilient to deal with challenges from people within the business
- Good interpersonal skills and able to consult with a wide range of people at different levels
- Proactive communicator and willing to share information
- Exercises good judgement, knows when to flag issues and when to deal with independently
- Flexible in nature and able to apply oneself to multiple tasks
- Excellent verbal and written communication
- Ability to work on own and as part of a team
- Willingness to improve processes as well as follow them
- Good attention to detail
- Ability to work to deadlines, to work systematically and prioritise tasks
- Ability to work on own and as part of a team, and to work under pressure
- Interest in Agile methodology

Please note as the majority of our PMO are based in St Albans there will be a requirement for the successful candidate to travel to St Albans for team meetings (we would envisage 1 -2 times a month).

About the Package

- Competitive base salary
- Annual bonus
- Contributory pension - Modality contributes up to 3% of salary
- Medical insurance
- Income protection
- Life assurance
- Training courses and materials

To apply please click the APPLY button.

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