2nd Line IT Support Engineer


Premium Job From Experis IT

Recruiter

Experis IT

Listed on

13th October 2017

Location

Edinburgh

Salary/Rate

Upto £1

Type

Contract

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

My client based in Edinburgh has an immediate requirement for a 2nd Line Support Engineer. This is a fantastic opportunity to join a nationally recognised client on an initial 3 month contract, with the possibility of extensions.

Key Skills & Background

Key Activities

* Daily IT Ticket Monitoring and keeping customers up to date on the status of their issues.

* Resolve 1st & 2nd line IT support issues that have been transferred from the IT Service Desk, using knowledge gained through training, support documentation and your own personal knowledge.

* Taking ownership of projects through to completion.

* Document resolutions and work to prevent future occurrences.

Required Skills

* ITIL qualified to at least foundation level.

* Experience within a similar role.

* Ability to co-ordinate and deliver multiple tasks.

* Proven knowledge of Microsoft products (O/S, Active Directory, Office 365 etc.)

* Highly motivated to meet team goals and objectives.

Desired Skills:

* Experience in using MS Exchange

* Degree educated in a relevant subject.

* Experience supporting various end user platforms (VDI, MS, MacOS, Linux)

* Understanding of network architecture.

* Understanding of VMware

* Experience of installation, configuration and the use of mobile devices.

* Experience of Troubleshooting typical IT support issues (eg. network connectivity, printer, application installations etc.)

* IT Security Awareness.

To apply please click on link below, however if you would like more information please contact me, Kelsey Downie on 0131 558 4813.

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