IT Support Engineer - Cloud Services

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IT Support Engineer - Cloud Services

Reading, Berkshire

c£30,000 Plus Private Healthcare, Free Broadband, Pension, Service Holidays, Childcare Vouchers, Cycle to Work Scheme, Flexible Working, Free Beverages, Refer a Friend Bonus (£1,200) 

Our client specialises in providing data centre, cloud, connectivity and voice solutions. Due to continuous growth, they are now looking for an IT Support Engineer to provide a high quality support service to customers and partners.  

As an IT Support Engineer, you will: 

- Work as part of a 24x7 team 

- Receive, manage and assist with the resolution of incidents

- Monitor all cloud systems 

- Ensure that tickets are managed through to resolution and in-line with SLAs 

- Escalate issues when required 

- Contribute to internal processes and continuous improvement activities

Interested? To be considered, you will need: 

- Previous IT support experience 

- Experience with VMware vSphere 

- An understanding and/or experience of Cloud technologies

Citrix XenApp administration experience would be beneficial to your application, as would any of the following qualifications/certifications: VMware vSphere, NetApp Storage or ITIL Foundation. 

Our client is eager to hear from candidates who have experience as an IT Support Engineer, Cloud Services Support Engineer, Technical Support Analyst, Service Desk Engineer, Helpdesk Support Engineer, Technical Support Engineer or IT Service Desk Analyst. 

What’s in it for you? 

- The chance to join a rapidly-growing company 

- Plenty of professional development potential with extensive on-the-job training 

- Active progression prospects 

- A friendly, fast-paced environment to work in 

- All the support you require to succeed 

- A relaxed dress-down policy with branded polo shirts included 

Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. 

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