Service Desk Analyst/Desktop IT Support Analyst: to £200 p/day

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Service Desk Analyst/Desktop IT Support Analyst: to £200 p/day

DUE TO THE NATURE OF THIS CONTRACT WE CANNOT ACCEPT TELEPHONE CALLS. PLEASE SEND CV IN FIRST INSTANCE. WE APPRECIATE YOUR UNDERSTANDING.

LEGAL EXPERIENCE IS ESSENTIAL

Service Desk Analyst/Desktop IT Support Analyst: Filesite; Office 2013, Wins 7/10 Active Directory/Group Policy, MS Exchange, 1st & 2nd Line Support, Legal Applications, Document Management. Laptop; BYOD; PC LAN/WAN Contract, 3 months City of London. Rate to GBP 230 p/day.

Global law firm seeks a Service Desk Analyst/Desktop Support Analyst to provide 1st & 2nd Line Support, to a global user-base within a process driven environment. Due to the urgency of this contract you will need to be available to interview within the next few days` and be available to start immediately or within 2 weeks` notice absolute maximum.

Experience working in a similar role for a Global Law Firm is essential. The Service Desk Analyst will be responsible for responding to 1st & 2nd line support issues such as user access to enterprise applications and/or server and network infrastructure, 2nd line analysis of support tickets in the queue and escalation of issues to desktop support teams, infrastructure teams and application support analysts. Work with Active Directory/Group Policy, MS Exchange to resolve issues on a daily basis whilst liaising with infrastructure teams, desktop support analysts and other IT teams such as application support, network engineers. You will create and manage tickets in a queue system (ServiceNow) which have been logged via the portal.

Three month contract initially with high probability of extension.