2nd / 3rd Line IT Support Engineer / Analyst

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Job Title: 2nd / 3rd Line IT Support Engineer / Analyst

Location: Neasden, North West London

Salary: £28,000 - £35,000 dependent on experience

The company is a technology company (IT and LED products) that has been established for more than 25 years. They are based in NW London (Neasden/Wembley Park).

The company is on the lookout for a confident, self- driven and hands-on 2nd/3rd Line Engineer who loves technology and learning new things. The jobs involves supporting the internal/external network, PC infrastructure and business applications with some 1st line support. Since they are a technology the job involves testing and supporting some of their end-users on their products (training given).

Key Responsibilities:

* Experience with desktops and servers.

* Practical business experience working with VMWare or Hyper-V.

* Good knowledge of Active Directory, security policies and DNS.

* Networking knowledge of firewalls, switches, routers and security systems.

* Resolve issue with internal and remote users and escalating problems when necessary.

* Communicate with users on the status of support cases.

* Production of documentation and user guides.

* Performing scheduled audits , product testing, maintenance and security checks.

* Provide application support e.g. MS Office, Outlook.

* Learn and provide support for business applications.

* Manage access to network resources such as printers and network drives.

* Support of some of our IT products with end customers.

* Create and update FAQs , databases and a knowledgebase.

* Any MS SQL /Exchange skills are an advantage.

Key Requirements:

* MS Exchange.

* Any MS SQL skills are an advantage.

* Reliable self-starter.

* Ability to think through problems.

* Build resilient solutions.

* Good documentation skills.

Desirable:

* Degree in an IT related subject with MCITP / MCSE / VCP qualifications.

* 3+ years' experience within a 2nd/3rd line support role.

Please click the APPLY button to send your CV and Cover Letter for this role.

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