IT Helpdesk/Trainer - Superb career progression!


Premium Job From Spring Group Plc

Recruiter

Spring Group Plc

Listed on

21st September 2017

Location

Edinburgh

Salary/Rate

£25000 - £25000

Type

Permanent

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

I am delighted to announce that we have a superb opportunity available for a ambitious, confident and solution focussed IT Helpdesk/Support Analyst to join one of Edinburgh's most successful Legal Services Companies.

Our client has a strong reputation for providing first class service, is seen as an industry leader across many legal services/disciplines and provides staff with a modern, friendly and genuinely collaborative working environment. Their offices are based in central Edinburgh and accessible by train, tram and bus services.

We're seeking IT Helpdesk/Support Analyst candidates ideally with experience in either a legal or any other professional services background. Our client embraces new and upcoming technologies, so the successful candidate has a real opportunity with this client for outstanding career progression, technology up skilling and exposure to exciting future IT projects.

Duties & Responsibilities

*Provide a friendly and effective first line support to all internal IT users

*Providing support to end users logging technical and application issues using the businesses help desk package

*Identify both hardware and software required to provide solutions to issues connecting users to networks

*Provide internal company wide training as well as IT induction for new starters as and when required.

ESSENTIAL skills & experience required

*Previous experience of providing first line support within a professional services environment

*Demonstrate previous experience of leading company wide training for new starters as well as ad hoc sessions on new/revised technologies

*Comprehensive knowledge of helpdesk management tools such as Spiceworks or Track IT; Windows Server 2003, 2008, 2012, CHH Central Tax Software

*Mobile device management for mobile phones

*McAfee ePO for antivirus and anti-SPAM

*Capable of adapting the delivery of information so that training is effective for all users/audiences.

*Superb communication and interpersonal skills combined with a confident and approachable manner

DESIRABLE skills

*Lawsoft

*Case Management Systems

*Bighand dictation

SALARY

Starting Salary: £25,000 + benefits

For an immediate interview please apply TODAY and/or for further information please contact Damian Anderson directly at Spring Technology.

Spring Technology is acting as an Employment Business in relation to this vacancy.

Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.

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