IT Support Engineer (2nd Line)


Premium Job From Spring Group Plc

Recruiter

Spring Group Plc

Listed on

21st September 2017

Location

Solihull

Salary/Rate

£22000 - £26000

Type

Permanent

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

IT Support Engineer (2nd Line)

IT Support / 2nd Line / Windows 7 / Active Directory / Exchange / ITIL / Permanent / Solihull / West Midlands

IT Support Engineer Well established, global client is looking for an experienced IT Support Engineer to join their IT team and their Midlands office in Solihull.

The IT Support Engineer will work with other member of the IT Support Team to provide day to day IT Support to the user community based in Solihull and other associated sites.

Key Responsibilities:

*Work with the rest of the IT Team to deliver high quality IT Support to a user community of over 150 people.

*Support the transition from reactive to proactive tasks through improved processes, monitoring, maintenance and management.

*Diagnose and resolve problems across the full range of IT solutions in use within the business, taking the initiative and working proactively, without close supervision.

*Work with the rest of the IT Team to improve support quality and productivity.

*Actively seek improvements to processes, policies and procedures to enhance customer service.

*Ensure all incidents are recorded and handled properly.

*Further the reputation of the IT Team within the business by communicating effectively, supporting agreed policies and behaving in a professional manner.

*Help ensure the needs of new starters are fully met, "right first time".

*Ensure solutions provided are in line with agreed IT strategy and standards.

*Adhere to industry best practice, as outlined in ITIL V3.

*Use the Service Desk Management Tool and associated resources effectively and constructively.

*Support IT elements of projects and initiatives, working effectively with in-house and external resources.

*Work with the rest of the team to ensure periods of holiday and absence are covered as effectively as possible, so as to minimise risk to Service Delivery.

*Occasionally work outside normal office hours when necessary.

Key Skills & Experience:

*In-depth knowledge of client applications running under Windows 7 and above.

*User account creation and management; Active Directory & Exchange.

*Automated PC build and software deployment technologies.

*Familiarity with formal methodologies, particularly ITIL.

*Ability to prioritise and schedule work to deliver maximum value to the business.

*Demonstrable ability to undertake diagnostics in a structured and effective way.

*Current Microsoft qualifications or ITIL qualification would be advantageous but are not essential.

This is a great opportunity to join an established, yet growing organisation during an exciting period of change. The salary of offer for this position is up to £26,000 DOE plus comprehensive benefits.

Initial interviews will be taking place ASAP so apply now to be considered for the position!

IT Support / 2nd Line / Windows 7 / Active Directory / Exchange / ITIL / Permanent / Solihull / West Midlands

Spring Technology is acting as an Employment Business in relation to this vacancy.

Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.

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