2nd Line Support / Technical Support
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The 2nd Line Support Analyst will be responsible for assisting with technical advice to clients, focussed on the solutions that are provided by the organisation.
Duties;
* Respond to incoming calls in accordance with priorities and agreed SLA's
* Become an expert on the product set, and be responsible for 2nd line support of the suite of solutions
* Maintain the IT asset database to ensure consistency, accuracy and accountability
Essentials;
* Communicates in an appropriate way with colleagues and customers demonstrating a full understanding of the recipients' needs.
* Proactively works to resolve customer and colleague issues and problems with area of responsibility
* Be a confident, self-motivated and enthusiastic team player
* Ability to work in a fast paced environment
* Previous experience in an IT Support role
* Windows Server 2008/2012
* Microsoft Windows 10
* Active Directory and Group Policy administration and deployment
* Networking - LAN / WAN / TCP-IP / DNS / DHCP / VPN
* VMWare
* VoIP Telephony systems experience
* Office 2016/365
* Cisco/Meraki Networking
* Manage Engine Service Desk/Desktop Central experience
* Microsoft Desktop Optimization setup
* Firewall setup/configuration preference Cisco
If you are suitable and interested in the above then please apply or contact Natasha Leahy on 02380765293 or [email protected]