2nd Line Support / Technical Support


Premium Job From Spectrum IT

Recruiter

Spectrum IT

Listed on

20th September 2017

Location

Fareham

Salary/Rate

£12 - £14

Type

Contract

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

The 2nd Line Support Analyst will be responsible for assisting with technical advice to clients, focussed on the solutions that are provided by the organisation.

Duties;

* Respond to incoming calls in accordance with priorities and agreed SLA's

* Become an expert on the product set, and be responsible for 2nd line support of the suite of solutions

* Maintain the IT asset database to ensure consistency, accuracy and accountability

Essentials;

* Communicates in an appropriate way with colleagues and customers demonstrating a full understanding of the recipients' needs.

* Proactively works to resolve customer and colleague issues and problems with area of responsibility

* Be a confident, self-motivated and enthusiastic team player

* Ability to work in a fast paced environment

* Previous experience in an IT Support role

* Windows Server 2008/2012

* Microsoft Windows 10

* Active Directory and Group Policy administration and deployment

* Networking - LAN / WAN / TCP-IP / DNS / DHCP / VPN

* VMWare

* VoIP Telephony systems experience

* Office 2016/365

* Cisco/Meraki Networking

* Manage Engine Service Desk/Desktop Central experience

* Microsoft Desktop Optimization setup

* Firewall setup/configuration preference Cisco

If you are suitable and interested in the above then please apply or contact Natasha Leahy on 02380765293 or [email protected]

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