Application Support Analyst

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Application Support Analyst

A global software provider is seeking an Application Support Analyst to join its large support team based in Slough, providing software support to a comprehensive portfolio of products.

This is great oppertunty to move from general IT Support or helpdesk into Application / Software support.

The Support team is currently supporting a huge international customer base.

As Application Support Analyst you will:

* Provide professional and responsive software support to agreed SLAs working to internal KPIs and OLAs

* As a product expert you will take ownership of support calls from the initial contact through the problem resolution and completion ensuring the customer is kept informed throughout.

* Through professional service build and maintain customer relationships.

* You will be able to perform analysis of customer solutions and configuration management.

The successful Application Support Analyst will have the following skills and experience:

* Software Application Support / Bespoke Software Support

* Excellent problem solving skills

* Excellent communication

The following experience would be advantages:

* UNIX and Windows Platforms

* ERP Systems

* ITIL

* A large focus of the software is within House sales so any experience within the environment would be a great benefit

Based in modern offices in Slough, Berkshire the role of Application Support Analyst is paying up to £30,000 depending on experience.

They also excellent benefits such as Life Assurance, Health Assurance, Private Health, 25days holiday ( increasing with length of Service), Bonus & Childcare Vouchers

To apply for this role please forward you CV to [email protected] or call Lucy on 02380 765 285

Keywords: Software Support, Application Support, Bespoke Software Support, Bespoke Application Support, IT Support, Slough, Reading, Marlow, High Wycombe, ERP, House Sales, Berkshire, Middlesex