Helpdesk Analyst

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Helpdesk Analyst

Our client, who are going through a significant period of growth requires an experienced Helpdesk Analyst to join their team based in Tattenhall on a permanent basis. The Helpdesk Analyst will act as first point of contact, receiving all Helpdesk queries from internal users. Providing first line helpdesk support and the logging of support calls within our helpdesk system. This is a fantastic opportunity, as this company can offer genuine career progression, as well as being part of a small, friendly team!

Helpdesk Analyst - Key Skills:

Microsoft Windows 7 and XP, Microsoft Office 2003, 2007 and 2010, Active Directory

Hardware knowledge of PC's, printers and network equipment

An understanding of network concepts (LAN, WAN, TCP/IP)

Customer-focused work ethic

Excellent telephone manner

Methodical approach to troubleshooting problems

Flexible and adaptable approach to working in order to meet the requirements of the business

Willingness to learn new technical skills

Helpdesk Analyst - Responisbilities:

Maintaining a detailed log of all support calls reported by users, reviewing the log regularly and updating as appropriate.

Providing first line technical support, delivering solutions in line with reasonable user expectations.