Helpdesk Analyst


Premium Job From Spring Group Plc

Recruiter

Spring Group Plc

Listed on

13th September 2017

Location

Herefordshire

Salary/Rate

£19000 - £25000

Type

Permanent

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

Helpdesk Analyst/ 1st Line Support/ Herefordshire/ Perm/ Extensive Bonus Package/ Exchange/ Windows/ Server/ Active Directory

Are you looking to work for an organisation that recognises your hard work and talents? Perhaps you are looking to work for a company that not only offers a generous pay package; but extensive benefits to help ensure a life of physical and financial health? Some of the benefits that this company will be offering include, along with a competitive salary;

* Annual Pay Review

* Company bonus scheme

* Staff discount

* 25 days holiday basic

* Option to buy additional holiday

* Gym membership discount

* Employee awards

* Talent Development Programs

* Professional Development/ Training

* Flexi-time

* Occupational Health Nurse

* Childcare vouchers

* Eye care vouchers

* Counselling

* Legal Information Service

Spring Technology are currently searching for a Helpdesk Analyst to work within the area of Herefordshire on a permanent basis for an exciting company, which is offering an extensive benefits package to new employees! They require a switched-on and enthusiastic Helpdesk Analyst to join their team to provide great customer service and car to customers and internal users.

Duties:

*Analyse support requests and participate in creating/improving Helpdesk 1st response processes and procedures

*Create and maintain relevant team documentation, work instructions, FAQ's and support guides

*Work closely with internal users to identify support or change requirements, where appropriate recommend possible solutions, for systems within your remit

*Attend training courses as required and ensure that professional qualifications (where relevant) are kept up to date

*Liaise with internal users to resolve problems and queries

*Liaise with customers and 3rd parties, as and when required, to resolve problems and queries

*Manage support requests coming into the department, engaging with internal support teams (as appropriate), ensuring that the service delivered is within agreed service levels

*Answer Helpdesk support calls, providing 1st line support during normal business hours and participating in an out of hours support service (on a rota)

Requirements:

*Demonstrate expertise in the provision of 1st line IT support services

*A basic understanding of the technology components (application and infrastructure)

*Customer Service skills and the use of a call logging system

*Working knowledge of Windows 7, Office 2010, Server 2003, 2008 and 2012, Active Directory, Exchange

*PC hardware and software maintenance and upgrades

*Qualification in a related field

*Excellent Customer Care skills

*Ability to prioritise workload to meet company and departmental deadlines

*Problem solver

*Excellent communication skills

*Some experience of application and database support

*Technical certification

*Basic understanding of network technologies (LAN, WAN, SAN) and related services (firewall, anti-virus)

*Strong administrative background

Spring Technology is acting as an Employment Business in relation to this vacancy.

Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.

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