Digital Reporting Analyst

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The role is responsible for the delivery of business reporting, development and maintenance of all the Digital Sales & Service reporting suites and solutions. These report suites provide the basis for KPI measurements of the entire Digital Sales and Service business performance metrics. These reports include, but are not limited to, sales performance for:

* 500+ frontline sales staff, including senior leadership (Internal & External)

* Online performance such specific to sales and self-service transactions

* Digital marketing traffic and demand generation performance

* Web chat metrics

* High level Digital accounting reporting

The Digital Reporting Analyst must have keen stakeholder and time management skills, with an ability to contribute their wide ranging technical working autonomously or as part of a project team. They must be possess strong business acumen, communicate effectively, and be able to influence both stakeholders and peers to deliver on the team strategy and stakeholder expectations.

The Digital Reporting Analyst has a highly technical skillset which involves working with large-scale datasets and automation. They are passionate about sourcing new and innovative technologies, constantly building upon their technical capabilities to deliver improved reports/data visualisations. They will be experienced with industry standard tools and practices, with a have a solid foundation in scripting and database querying.

The key accountabilities:

* Define, establish, and run projects within the Digital Sales and Service group

* Drive technical capability within the team

* Coach and mentor team members in both existing and new technologies, systems, data sources, and technical capabilities

* Develop and maintain strong stakeholder relationships particularly within Digital Sales & Service, and all other areas within the business

* Represent the group as SME or change lead

* Ensure stakeholders are engaged on all updates and changes for relevant systems, and reporting, impacting key business drivers specific to channel performance and financials

* Design, create, and maintain large-scale enterprise databases and data servers for purposes of performance reporting across Digital Sales and Service

* Ensure availability of databases and data servers through server maintenance, regular audits, and analysis, meeting a 99.5% uptime KPI

* Work with key business stakeholders individually or as part of a project team, in the design and requirements gathering process

* Maintain positive stakeholder engagement through delivering to expectations whilst influencing outcomes aligning to strategic direction of the team

* Investigate, implement and document analysis and reports, to highlight trends and business critical issues

* Proactively source solutions through automation and via new and existing technologies, driving continuous improvement of internal processes

* Demonstrate continuous improvement and proficiency of new technologies as they appear, through self-learning, practical online resources, and engagement/networking with key industry groups.

* Develop strong relationships with direct peers and wider insights team, fostering collaboration driving successful outcomes at a wider team level

The ideal candidate:

* 3+ year's experience in a similar role

* Experience working with varied and large scale datasets (spanning up to billions of records)

* Experience working with contact centre environment

* Experience working with Digital Platforms (e-commerce, online self-serve portals, cloud-based services)

* Must be a strong team player with good interpersonal skills

* Able to work autonomously

* Must be proactive, with the ability to use a high level of initiative

* Flexibility to handle changing priorities

* Ability to manage own time

* Solutions focused and results driven

* Resourceful approach to problem solving

* Exceptional time management, stakeholder management, communication, and written skills

* Design and architecture or large datasets

* Databases, SQL, MySQL(Expert), Google Analytics, Big Query

* Excel, office package (Advanced)

* Scripting and Web Development (HTML, JavaScript, PHP)

* Proficiency in at least 2 major reporting suites/platforms (enterprise grade)

* Advanced analytical, critical thinking, and problem solving skills

* A willingness to work within guidelines but challenge processes where productivity gains can be achieved

If you are interested in the role please respond with your updated CV and availability.

To find out more about Progressive Recruitment please visit www.progressiverecruitment.com