Technical Support Analyst


Premium Job From NGA Human Resources

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NGA Human Resources

Listed on

30th August 2017

Location

Bristol

Salary/Rate

Competitive

Salary Notes

Competitive

Type

Permanent

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

Core responsibilities:

Provides a high level of technical service and support by:

- Fault finding and resolution by handling of all customers calls for technical issues, taking responsibility for the end to end solution and service that is provided to our customers.

- Ensuring high customer satisfaction by providing a professional service and swift resolution to all customer issues.

- Designing and implementing solutions for incidents that occur across multiple platforms and environments.

- Carry out and complete analysis on incidents, building solutions that not only resolve the current incident but provide preventative measures to avoid in the future.

NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities.

At NGA, we’re dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Talk to NGA and discover what A World of Opportunity can mean for you.

We offer:

- Pension, Life Assurance and Private Healthcare as standard

- 22 days annual leave, plus 3 days for Christmas Shutdown

- Flexible benefits package that can be tailored to your personal needs

NGA Human Resources is a market-leading, global, Human Resources services provider offering innovative HR business solutions through HR Technology, HR Outsourcing, and HR Consulting.

NGA is uniquely positioned to help HR leaders realise the true value of workforce management. We combine a focus on customer value with many years of experience in HR consulting, HR outsourcing and HR technology. This is the core of our business and why we are recognised as a leader in the global HR solutions market.

Our 8,500 employees are dedicated to delivering excellence through HR consulting, HR outsourcing and HR technology. As a recognised global HR services leader, we have offices in 35 countries on five continents, supporting customers in more than 145 countries.

- Over 1,000 ERP-based HR implementations globally

- 3,000 Large Enterprise customers

- 10,000 Small and Medium customers

- Over 20% of FORTUNE Global 500® companies serviced

- 40% of UK working population are paid by NGA Human Resources’ solutions totalling 54 million payslips produced per annum servicing 19 million UK workers

Our Values

One Team::Ours is an interactive environment. We celebrate our diversity and recognise the strength of what we can achieve as a united team.

Innovation: We are a creative and resourceful organisation. We have a talent for looking at things differently and are passionate about bringing new ideas to life.

Speed: Our energy and focus means that we always deliver quality, quickly and efficiently

Responsibility: We can count on each other. We personally take responsibility for delivering on our promises. We trust our colleagues to do the same.

Excellence: We are committed to excellence. Our internal and external customers are at the heart of everything we do and we strive to over-achieve.

You have:

- Minimum of at least 1 year experience within a technical support role or similar

- Proven experience in supporting Oracle databases, SQL-Server databases, Pro-IV applications or high availability web applications and at least one other of the core areas below Oracle, SQL-Server, UNIX, Windows Server, Pro-IV,

- Apache/Reverse Proxies, Mule, ResourceLink, SAML/LDAP/Single Sign On technologies, Jaspersoft,

- GlassFish/Jboss/container setup and support or support of payroll and HR systems.

- Knowledge / experience of working in complex environments with multiple support and product lines

- Knowledge of server operating systems - UNIX(AIX, SOLARIS, Linux) and Windows (2012)

It would be desirable if you also have:

Ideal knowledge (not essential) to include Apache, GlassFish, Tomcat, Jboss, Unix shell scripting, Power shell, ResourceLink Aurora, TCP/IP, HTTP and HTTPS, SAML, LDAP, Pro-IV, Mule, Payroll terminology and deadlines, Service Now use, New Relic

Key Competencies

- Be Accountable

- Solve Problems

- Take Ownership

- Be Client Centric

- Be Effective

To find out more information and to apply, please click the APPLY button.

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