Graduate IT Support Consultant / 1st Line Technical Support

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Job Title: Graduate IT Support Consultant

Location: Cambridge

Salary: £20,000 - £24,000 per annum

Job Type: Full Time, Permanent

Job Role:

Are you a switched on, enthusiastic people person who has a passion for technology and solving problems who can deliver great customer service?

Our client is looking for a full time IT Support Consultant with a good degree, not necessarily in IT, to join their Service Desk team to provide clients with first line technical support. Previous IT experience is not essential, as full training is provided - an ability to prioritise and a desire to help people are more important skills.

You will be speaking to clients on a daily basis and working to fix issues on equipment and software remotely with involvement in project work and providing an excellent service for their clients.

This is a fantastic opportunity for a talented individual to kick-start their IT career. Working in an outsourced environment means that learning is accelerated and career progression within the company can be fast.

Who are you?

* 2.1 or above degree (IT related not essential).

* A self starter who enjoys finding elegant solutions to complex issues.

* A natural problem solver with excellent communication and customer service skills.

* Have the ability to use your own initiative with the knowledge that you are part of a strong team.

* Ability to prioritise and manage multiple conflicting priorities requiring collaboration with multiple teams across the company.

* A passion to learn and be involved with a progressive company.

Why choose our client?

Founded in 2001; our client is an established IT support company who's reputation alone has allowed the company to grow and support small to medium size enterprises. Their main client base work in interesting and exciting areas such as professional services and the start-up biotech industries.

They understand that people matter and make a difference, not only to their company but also to their clients. There is a strong ethos of helping and supporting colleagues and encourage autonomy and self-development to their staff within a friendly and supportive environment.

Accelerated learning within the role will allow the right person to develop a comprehensive IT support skill set in a very short time and progression through the company. The client offers a great working environment and is located next to the new Cambridge North station with easy road and rail links and onsite parking.

Service Desk staff are encouraged to work towards industry-recognised qualifications. Support and an environment conducive to learning is provided as well as all training materials and an exam bonus for each qualification gained.

Benefits

Benefits include annual salary reviews, contributory pension scheme, private healthcare cover, a share in the company's success with an annual bonus scheme and life assurance. The position starts with 25 days holiday, building to 30 days with length of service awards.

Please click the APPLY button to send your CV & Cover Letter for this role.

Candidates with the experience or relevant job titles of; Graduate IT Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Customer Support, Trainee IT Support, 1st Line Support, 1st Line IT Support, Helpdesk Support,1st IT Support Analyst, 1st Line Support Engineer, Trainee IT Support Analyst may also be considered for this role.