Desktop Support Analyst - Bank - City London
Recruiter
Nexus Jobs Limited
Listed on
21st February 2019
Location
London (city)
Salary/Rate
£40000 - £50000
Salary Notes
£45K - £50K + Banking Benefits
Type
Permanent
Start Date
ASAP
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Desktop Support Analyst - Bank - City London We are looking to recruit a Desktop Analyst with at least 5 years experience of working in Desktop Support from 1st to 3rd level in a banking environment. You ideally have experience of working within a banking environment and understanding the banking arena. Responsible for the full range of user support, including: Desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required. Work within the Service Desk team in supporting and delivering all aspect of services: -1st/2nd line support (capable of root cause analysis)-Remote branch support using Remote Assistance
-Active Directory user starter/leaver process
-Customer facing, support of internal banking staff, VIPs
-Maintenance and support of desktops, laptops, Blackberry's
-SLA targets
-Ad-hoc project involvement Main skills required are: -Experience supporting desktop platforms for banking environments
-Experience in operational deployments. Desktop, operating system refresh cycle
-Service Desk ticket software
-Market data products
-ITIL, Microsoft certifications advantageous
-Maintains industry recognised skills through training or self
-study methods Technical Skills: -Supporting Microsoft operating systems, office suite
-TCP/IP, basic networking skills
-Root cause analysis and remediation Technologies: -Windows 7
-Office 2013
-Xenapp published applications, support
-Desktop hardware, laptops, Blackberry's deployments Salary for this role will be in the region £40K - £50K. The Client is based in the City London - close to Liverpool Street. Please send your CV to us in Word format along with salary and availability.