Microsoft Dynamics Application Support Lead (SC Cleared) - London - Technojobs

Microsoft Dynamics Application Support Lead (SC Cleared)


Premium Job From LA International Computer Consultants Ltd

Recruiter

LA International Computer Consultants Ltd

Listed on

13th June

Location

London

Salary/Rate

£400 - £475

Type

Contract

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

Microsoft Dynamics Application Support Lead

Outside IR35

Remote

SC Clearance Required

Scope

* Initial knowledge transfer from previous supplier partner

* Service support and investigation & resolution of incidents

* Any work required to maintain a stable and effective service including supporting patching and any relevant upgrades

The Role

- Day-to-day support of services providing 2nd line application support via established Service Now resolver groups. Standard support hours are 09:00 - 17:00 Monday - Friday excluding weekends and bank holidays.

- Familiarisation with the MS Dynamics 365 Portfolio to address and actively work through the prioritised incident backlog together with the end client.

- Dynamics 365 CRM Customer Service knowledge - features, tables, workflows, etc need all to be understood properly and the candidate must demonstrate experience configuring and supporting that CRM module.

- Extending Dynamics CRM - plugins, webhooks, Logic Apps and Functions on azure, Power Automate all must be known and we expect the candidate to have experience using them.

- Support desk knowledge of processes and standards - they need to know what L1, L2 and L3 are as well as have proper and demonstrable knowledge of processes - Defect resolution and prioritisation as examples

- Working collaboratively with the end client using DevOps and Agile methodologies whilst guided by ITIL principles to deliver, run, and maintain the live services.

- Responding to incidents as per Incident Management processes.

- Management of the services using standard service management processes including, but not limited to, incident, problem and change comprising of:

* Triage

* Resolving MS Dynamics 365 Configuration defects

* Raising Service-now tickets for downstream issues as required

* Raising Microsoft support calls for any MS Dynamics 365 Product Issues.

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

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