Deputy Service Owner  - London - Technojobs

Deputy Service Owner 

Premium Job From Department for Business & Trade


Department for Business & Trade

Listed on

6th June




£52,000 - £65,600

Salary Notes

£52,000 to £65,600 - London: £55,365 to £65,600 / National: £52,000 - £58,000 (including allowance)�



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Deputy Service Owner 

Location: London, Cardiff, Darlington, Edinburgh, Belfast, Birmingham, Salford (may require occasional travel to other DBT Offices)

Salary: £52,000 to £65,600 - London: £55,365 to £65,600 / National: £52,000 - £58,000 (including allowance) 

Job type: Permanent

Closing Date for Applications: Monday June 17th 2024 at 12pm (noon)

We create digital services, data tools and technology for businesses to prosper around the world. Have a look at our video!

Our Digital, Data and Technology team develops and operates tools, services and platforms such as that enable the UK government to provide world'leading support to businesses in the UK and overseas.

You'll get to constantly push boundaries in an environment free of heavy legacy, driven by curiosity, social purpose, diversity of thought, entrepreneurship and the aspiration to offer an incredible experience to all our users. Find out more on our blog, Digital Trade.

Job Description

We are looking for two Deputy Service Owners to join our team and deliver outcomes for the economy as part of a portfolio multidisciplinary team. As part of DDaT you can expect to work across a range of products and services. We: 


  • Manage the UK trade tariff, working with HMRC to enable importing and exporting to and from the UK?
  • Support business growth domestically and internationally through a range of advisory, educational, and promotional content on
  • Help businesses meet a range of regulations to operate safely and successfully, including licensing of controlled goods??
  • Enable teams in the department to have the greatest impact on the economy through the provision of technology and data platforms such as Customer Relationship Management systems.


In this recruitment round, we are especially looking for a deputy service owner to work on business-facing services that promote growth, and another to enable the successful migration of data and technology onto a single IT system for the department. In your tenure as a service owner in DDaT, you can expect to have the opportunity to change the portfolio you are working in to continue your own learning and development.?? 

As Deputy Service Owner, you will work to ensure our platforms and services are successfully used across the department and externally, and delivering their intended benefits.?You'll look after one or more data, tech or digital platform or service and act as a critical point of connection between the Digital, Data and Technology (DDaT) function, the wider Department, and stakeholders across HMG. You'll report into a Service Owner with responsibility for a broader portfolio that your work forms part of. You'll work as part of the teams delivering the platforms or services you're working on and the rest of the service ownership team to shape, communicate and deliver against a vision. A big part of the role will involve helping stakeholders understand how the platforms and services you're working on can support them to deliver the best outcomes for the UK economy, and making sure that the platforms and services continue to deliver against the department's top priorities.???? 


Acting as the first strategic point of contact to represent platforms and services with business areas. This includes:???? 

  • Acting as a trusted partner to advise on how DDaT can support the department's work.?
  • Leading pre-discovery, understanding if new ideas should be progressed.?
  • Supporting better prioritisation of improvements (through sound recommendations built on insights, data, and evidence).?
  • Acting as a steward, driving solutions forward, informed by multidisciplinary colleagues.?
  • Understanding the user needs for the platforms/services you look after to identify opportunities to optimise our offer, working hand in hand with other professions including policy, operations and other DDaT roles such as technical and data architecture, business analysis, user research and service design.??
  • Providing strategic direction for DDaT's services to the delivery team and to the wider department, working particularly closely with the product profession.??
  • Ensuring take up of the services to realise their benefits, working with DDaT's engagement and strategic adoption team & monitoring and evaluation teams as well as the wider department's communications and marketing team.??
  • Managing risks, dependencies, and budget within your portfolio, working with the delivery profession.?

Essential Skills and Experience

You will need to have demonstrable skills and experience of:

  • Being an expert collaborator, able to bring others along with you.?
  • Developing a long-term vision and objectives in a digital context.?
  • Drawing on user-centred design and data to inform high quality products and services.?
  • An understanding of technology and data service provision, including security and life-cycle considerations.?
  • Managing and prioritising work and budgets for senior stakeholders with conflicting needs and demands.???
  • High quality written skills - experience producing a wide range of information including formal written documents for senior stakeholders, meeting papers and/or business cases.??

How to Apply

Please click the apply button for further details

The Department for Business and Trade embraces and values diversity in all forms. We welcome and pride ourselves on the positive impact diversity has on the work we do, and we promote equality of opportunity throughout the organisation. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Click through to apply and find out more.



We'll assess you against these Technical Skills and Behaviours during the selection process.

We will assess you against the following Technical Skills:

  • Agile Working??
  • Business Partnering??
  • DDaT Standards outside your discipline??
  • Experience of working within constraints??
  • Financial management??
  • User -centric evidence, qual and quant??
  • Life cycle perspective??
  • Portfolio ownership??
  • Problem ownership??

Detailed explanations of each Technical Skill can be found on the DDaT Framework.

We will assess you against the following Behaviours:

  • Working Together???
  • ??Communicating and Influencing???
  • ??Seeing the Big Picture???



Further Information

Find out about life at DBT, our benefits and meet the team by watching our recruitment video, visiting our website or reading our blog!




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