1st Line Engineer / 1st Line Support Engineer

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BluetownOnline Ltd

Listed on

20th May




£22,600 - £23,277



Start Date


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Job Title: 1st Line Engineer

Location: Multiple Campus locations, Portsmouth

Salary: £22,600.00 - £23,277.00 (Full-Time Equivalent)

Job Type: 37 Hours per week, 52 Weeks per year, Full-Time, Permanent

About the College:

As a newly merged College, we aspire to be the employer of choice in the Portsmouth area, with a progressive, supportive, and rewarding workplace culture and one that offers competitive benefits for its staff. By joining us, you will personally be part of the change we are driving and will play a pivotal role in supporting the growth and development of our brilliant students, turning them into future leaders and innovators. Everyone at the College is part of the bigger picture and together, each role makes an impact and in turn a difference to our students learning journey.

We have an unrivalled curriculum of courses on offer for students of all ages and stages covering A-levels, Apprenticeships, Vocational & Technical courses. We also offer Higher Education, Online learning and Community courses that appeal to the needs of the local community.

What We Offer:

  • Annual Leave (FTE): 25 days, plus 8 days bank holidays and plus a 2-week winter shutdown
  • Full training provided alongside ongoing development and the ability to obtain qualifications for specified roles
  • Local Authority Pension Scheme
  • Learning & Development programmes by The Community Adult Education Department
  • Employee Assistance Programme
  • Sample list of benefits:
    • Onsite discounts: college Hair Salon & 50% off at the college Sports Centre
    • Online discounts: Unidays, Student Beans and Totum with a COPC email address
  • Free car parking across all campus sites (apart from Arundel)

About The Role:

As an 1st Line Engineer here at COPC, your role will consist of providing essential technical support, addressing and resolving IT issues for staff and students. This role typically involves troubleshooting hardware and software problems, managing user accounts and maintaining network connectivity. You will act as the first point of contact for IT queries, ensuring minimal disruption to the college's operations by swiftly resolving issues or escalating them to higher-level support if necessary. Additionally, you will assist in deploying and maintaining IT equipment, ensuring all systems function efficiently to support the educational environment.

Key Responsibilities:

  • Conducting routine maintenance and updates on computer systems and software
  • Assist in setting up new equipment including but not limited to computers, printers & projectors etc
  • Providing basic training and guidance to users on IT tools and best practices
  • Coordinating and training admissions staff to ensure consistent and effective service delivery
  • Monitor and manager IT helpdesk tickets, ensuring timely responses and resolutions
  • Documenting technical procedures and issue resolutions for future reference
  • Represent COPC with the upmost professionalism with every interaction
  • Handling of sensitive information with confidentiality and adherence to data protection regulations

To be successful in this role, below is what we would need from you:

  • Strong problem solving skills and the ability to troubleshoot technical issues efficiently
  • Excellent communication and customer service skills to assist users effectively and convey technical information clearly
  • Strong interpersonal skills, maintaining an approachable demeanour to aid a positive first impression and rapport building
  • Proficiency with a range of IT systems and software, including knowledge of operating systems, network fundamentals and common office applications
  • This role would be an ideal intro for someone wanting to go into IT or for someone that has completed an IT Apprenticeship or training

Diversity and Inclusion:

Equality, Equity, Diversity, and Inclusion are central to the work of the College. This underpins the vision of the College to transform lives through providing exceptional education and training.

The College's commitment to Equality, Equity, Diversity, and Inclusion is reflected in the continued successful promotion of these strands through the curriculum, enrichment activities and the range of direct and indirect student support services.

Pre Employment Checks:

The College is committed to safeguarding and promoting the welfare of children and young people. All successful candidates will be subject to an enhanced Disclosure and Barring Service check and two references.

We reserve the right the close the job advert when we have had successful applications, and it may not run for the full duration of the advert.

We do not accept CV's from agencies for these roles.

Candidates with the experience or relevant job titles of; 1st Line IT Support Engineer, SQL, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, may also be considered for this role.

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