Customer Journey Manager

Premium Job From Lloyds Banking Group


Lloyds Banking Group

Listed on

1st March




£56921 - £62690



Start Date


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JOB TITLE: Customer Journey Manager SALARY: £56,421 - £62,690LOCATION(S): DundeeHOURS: Full-timeWORKING PATTERN: Our work style is hybrid, which involves spending at least two days per

week currently, or 40% of our time, at our Dundee office. Our teamWe're on a journey to build the bank of the future, and we need your help!

We've an exciting opportunity for you to join our team as a Customer Journey Manager and play a leading role in helping to grow our Wealth and Pensions business. You'd be helping us bring together the strengths of Lloyds Banking Group with one of the UK's fastest growing financial services businesses and one of the leading retirement solutions providers in the UK - Embark Group.

We're looking to bring a keen focus to our wealth and investment product offerings to help our customers achieve their financial goals. Through our acquisition of Embark, we'll seek to improve how we serve and support our customers through modern. The key responsibilities of the role:Independently understands the end-to-end journey.Integrates insights and knowledge from disparate data, processes and systems which are relevant to the customer journey.Works with limited supervision and lead on Customer Journey and process maps (e.g Visio)Continually evaluates the effectiveness of the journey from a customer and business perspective.Displays a continuous improvement mindset to their journey.Coordinate cross functional alignment on journeys.Understand cross-functional context and build alignment as needed. Skills needed for this role: You're Customer Centricity - Promoting the value of customer outcomes with team and peers and ensures work efforts to achieve these. Anticipates customers' needs and uses customer input and steer to present targeted, integrated, and outcome-focused solutions and opportunities.Problem Solving - Takes action to implement the best solution, setting up and leading a team as required, and planning and directing activities from start to finish to put the solution in place. Communicates plan with all stakeholders.Stakeholder Management - Develops and improves stakeholder relationships to build consensus and improve delivery of change outcomes. Uses experience to manage conflicting priorities by facilitating discussion and resolution, persuading stakeholders to consider alternative views.And you'll influence positively - demonstrating the right values and behaviours and encouraging this in team members. Why Lloyds Banking Group Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too. About working for usOur focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. If you'd like reasonable adjustments to be made to the recruitment process, just let us know.If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you. We also offer a wide-ranging benefits package, which includes:A generous pension contribution of up to 15%An annual performance-related bonusShare schemes including free sharesBenefits you can adapt to your lifestyle, such as discounted shopping30 days holiday, with bank holidays on topA range of wellbeing initiatives and generous parental leave policies Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.

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