IT Applications Analyst

Premium Job From Card Factory


Card Factory

Listed on

14th February





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IT Applications Analyst

Job Introduction

Join our dynamic IT team as an Applications Analyst and play a crucial role in ensuring the smooth functioning of our core business applications. Are you passionate about resolving complex issues, implementing changes, and enhancing application performance? If yes, we want to hear from you!

To be successful in this role, you will need to have proven experience in an application support role and experience with software analysis, testing, and technical documentation. Ideally, you'll have hands-on experience of SQL and be familiar with Boomi platform.

This role would suit someone from a supply chain or logistics background, but it's not essential. Flexibility is required - 1 in 5 weeks, you will be required to be available for on-call.

The position is based at Junction 41 in Wakefield, just off the M1, with free parking, and offers a flexible, hybrid way of working. However, all colleagues are required to work in the office for a minimum of 1 to 2 days per week, with the expectation of added attendance when needed.

Are you ready to step into the world of application mastery and help drive the Cardfactory to new heights? Apply now and become a part of our amazing team!

Role Responsibility

  • Provide 3rd line support for key business applications across the Card Factory Group 
  • Work with wider business and Technical Operations Team to ensure appropriate levels of capacity, availability, security and continuity is in place for all application components
  • Document and implement functional changes to key business applications
  • Work with Testing Team and help coordinate user acceptance tests for new application releases to ensure the application functions as required and new functionality is in line with expected benefits
  • Identify application requirements / improvement opportunities 
  • Work with the wider business, third parties and wider IT Team to build and implement new business solutions including data transformation and system integrations
  • Collaborate with the broader IT team and third parties on new systems, changes and issues
  •  Assist in the training of users on key business applications supported by IT and produce training material where required
  • Train users on the new operation of systems and provide support, including creating and maintaining user guides and other training materials
  • Manage environments in collaboration with wider team across all systems for development and testing

The Ideal Candidate

  • Excellent analytical, problem solving and communication skills
  • Hands on experience with software analysis, testing and technical documentation
  • Working knowledge Enterprise business software applications i.e., MS Dynamics AX, SAP
  • Understanding of database technologies (MSSQL, SSIS, SSAS) including excellent working knowledge of creating, analysing and refactoring of SQL queries
  • Understands programming concepts and can read and understand what functionality a piece of code provides
  • Ability to distil technical information to a non-technical audience.
  • Exposure to and understanding of:
    • EPOS Systems (PCMS Vision Commerce Suite desirable)
    • ERP Systems (SAP, Microsoft Dynamics AX (2009 /2012), OneAdvanced (OpenHR & OpenPeople)
    • Systems Integration and Data Transformation Platforms (Dell Boomi, SSIS)
    • Ecommerce Platforms (Sales Force Commerce Cloud)
    • Reporting Technologies (SSRS, Power BI)
    • Capable of operating in a fast paced, changing environment
  • Experience of rota work outside of core hours to support the IT team in resolving major incidents and implementation of changes
  • A full clean driving license is essential, as travel between group sites may be required


About the Company

Card Factory is the UK's leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland.? In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer.? This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.? 

In return, we offer a wide range of benefits to support your physical, mental, and financial well-being.



  • 25% Card Factory colleague discount in-store and online
  • Save As You Earn scheme
  • Financial Wellbeing Support       
    • Financial Education Tools
    • Salary Advance
  • Seasonal incentive schemes
  • Retail Management Apprenticeship Programmes with local providers with access to a virtual internal network for learning together
  • Discounted gym memberships and mobile phone contracts
  • Discounts across 100's of UK retailers
  • Employee Assistance Programme - access to tools to support mental, physical, and financial wellbeing
  • Enhanced Family leave

This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.

We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly. 

No agencies, please.

Sportswift Ltd T/A cardfactory

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