2nd Line Engineer / Technical Support - Network and Security

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Connected IT

Listed on

13th February




£23,000 - £30,000



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2nd Line Technical Support / Network Engineer

An opportunity for a 2nd Line Technical Support Engineer / Network Engineer who ideally have experience working with Fortinet, and/or Cisco technologies. You will be working with a rapidly growing business, who are looking to expand their support team.

This is a fantastic opportunity for a Technical Support Engineer / Network Engineer who is keen to work with the latest technologies in a fast paced, challenging environment.

About the role:

As a 2nd Line Technical Support Engineer / Network Engineer, you will troubleshoot a wide range of issues. These will include VoIP, Wifi, mobile performance, connectivity and firewalls. In addition to this, you will be responsible for the following:

  • Carrying out client installs and customer training
  • Managing customer systems and responding to monitoring alarms
  • Installation, troubleshooting, configuration and support of a range of technologies
  • Liaising with 3rd party suppliers
  • Escalation of cases to 3rd line where required

About you:

You will ideally (not all essential!) have some experience working with any firewall technologies, web filtering and routing / switching, ideally including some VOIP / Telephony experience. In addition to this, the following would also be desirable, though not essential to your application:

  • Routing & Switching
  • Understanding of network security
  • Understanding / exposure to VoIP technologies
  • Experience of Firewall install and/or configuration
  • Excellent troubleshooting and communication skills

This is a unique opportunity for a 2nd Line Technical Support Engineer / Network Engineer who has some commercial experience, or has recently completed a degree / apprenticeship, to join an organisation where you will receive excellent training and progression.

Excellent benefits including paid for days off on your birthday and at Christmas, and the opportunity to do professional certifications to develop your knowledge and career as a network / security engineer.

Key words: Network, Network Engineer, Fortinet, Fortigate , Draytek, 2nd Line , Cisco, Lightspeed, Firewall, Routing, Switching, Configuration, troubleshooting, VoIP, SLA's, Support, Wifi, Graduate, Apprentice

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