JOB TITLE: Engineering Lead
SALARY: £86,964 - £102,310
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week currently, or 40% of our time, at our Bristol Office
If you think all banks are the same, you'd be wrong. We're an innovative, fast-changing business that's shaping finance as a force for good. A bank that's empowering its people to innovate, explore possibilities and grow with purpose!
About this opportunity
You'll be part of our cross-disciplinary feature team in addition to being a highly valued member of our wider Consumer Servicing and Engagement Engineering team. As part of these teams, you'll demonstrate and apply exemplary software engineering practices and skills, whilst working in a collaborative and agile environment.
Apply deep expertise in the art of conversation design with the science of the engineering that underpins it, whilst using excellent interpersonal and communication skills to drive greater collaboration between conversational design and engineering practices.
Leading experiments to understand how we can use technologies such as large language models to drive the evolution of our chatbot architecture and improve experiences for customers and colleagues, and staying up to date with industry trends and best practice to guide technical decisions.
Work in cross-disciplinary teams to deliver solutions that meet business and customer needs.
Work using a data-driven approach to better understand natural language and deepen both chat bot and team capabilities.
Build conversation solutions using Watson Assistant and other conversational and generative AI technologies.
Develop self and team, helping to evolve the cognitive engineering practice and fostering a culture of collaboration, innovation and engineering excellence.
Identifies improvement opportunities for existing processes, systems and procedures, and delivers a plan for change.
This is a leadership level role and will blend both deep domain and technical expertise with a passion for developing and coaching colleagues across multiple feature teams.
Uses interpersonal skills to build relationships with other Labs and key stakeholders.
What you'll need
Experience in designing and building chatbot solutions using AI/ML/NLP technologies, including Watson Assistant, Luis, Dialogflow or other conversational AI products.
Experience in extending chatbot architecture through backend and channel integration via REST and SOAP APIs.
In-depth knowledge of NLP models and approaches to training (intents, entities) and model validation (cross validation, blindset testing)
Strong knowledge of Conversation Design techniques and the art of creating user-centric conversational experience.
Leadership experience of Engineering teams through line management, coaching & mentoring of developers
Strong understanding of source code repositories and tools such as Git, UCD and JIRA and be able to assist the team with technical issues.
Familiar with an enterprise environment with automated build/test/release processes, source code management (Git) and change-management (JIRA)
And any experience of these would be really useful
Experience with data analytics and visualisation tools (Tableau, Power BI)
Experience writing SQL / Python and being comfortable working with both relational and object orientated data is desirable
Understanding of omnichannel chatbot architecture (chat + voice)
Experience of different cloud platforms; desired Azure, GCP
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it's why we especially welcome applications from under-represented groups.
We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
A generous pension contribution of up to 15%
An annual bonus award, subject to Group performance
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days' holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
Want to do amazing work, that's interesting and makes a difference to millions of people?
Join our journey!
Contact Name: Lloyds Banking Group
Job ID: 3307153