Head of Engineering - General Insurance
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Head of Engineering and Technical Platform Lead - General Insurance
Lloyds Banking Group
Location: Leeds or Edinburgh. Hybrid working arrangements, (currently at least 2 days per week in office)
Salary & Benefits: £118,652 - £139,590 base salary (negotiable), plus competitive benefits package including 15% employer pension contribution, private medical insurance, 30 days holiday plus bank holidays, access to share scheme and staff discounts.
We also offer flexible working hours, agile working practices flexibility to suit your lifestyle and ensure a good work-life balance.
Do you want a once in a lifetime opportunity to deliver transformational change to our General Insurance customers? Lloyds Banking Group is on a mission to build the bank of the future, and we need your help to do it! We are looking for a Technical Platform Lead to work very closely with the Business Platform lead for the General Insurance (GI) Platform.
Continuing our extensive transformation programme, we're redefining what a bank is from the inside out. Our technology, our culture, and our mind-set is changing to craft a true engineering-led organization.
This role is the lead technology role and dual platform lead for our GI platform. Our two platform leader roles (business and technology) work closely together with joint accountability for their platform. The roles ensure that capability in the teams enables the building and running of a world class product and engineering organisation with a deep focus on service. They jointly assume ownership, development and accountability of the Platform strategic and quarterly OKRs and for management and prioritisation of the Platform backlog.
The GI platform focuses on our provision of home and motor insurance, enabling us to support customers to protect the things they care about and help get their lives back on track when things go wrong.
Essential skills and experience:
Skilled at building a world class engineering team
Extensive experience and technical modern engineering knowledge from implementation of a broad range of platforms.
Able to adapt approach in pursuit of the best solution - has a knowledge of multiple engineering and software design solutions, DevOps, data, automation, hosting choices.
Strong and demonstrable experience of managing technical service and security.
Well versed in technical architecture principles and deep experience of systems architecture and integration (including with third parties) and skilled at ensuring we Evergreen modern technology
Skilled at data driven decision making in order to explain the why to a number of audiences
Detailed knowledge of software design, build and release
Skilled and effective at building capability at an individual and team level. Managing reskilling, upskilling and planning future demand/ recruitment/ early careers usage in a way that makes best use of available budgets and balances the future need with the immediate need.
Significant experience of leading and empowering teams using agile development methods and tooling within a DevOps environment. Able to inspire and engage at all levels through a focus on a non-hierarchical culture of collaboration, transparency and trust across the team. Demonstrate thought leadership on contemporary technical delivery across the entire lifecycle from ideal to realisation of value, using sophisticated problem solving to push the solutions and remove the blockers.
Experienced collaborator. Confirmed ability to influence multiple internal and external relationships (suppliers, regulators etc) to ensure progression of key business decisions. Adept communication skills to communicate complex messages and tell a compelling story - using these skills to anticipate challenge to resolve complex issues and conflicting requirements.
Deep knowledge of the competitor landscape, customer behaviour and emerging products and technologies that is used to assess and improve impact for exceptional user and customer experience. Skilled in developing and maintaining customer journey improvements.
Experience of driving a focus on all risk, governance, conduct and control requirements and of using the context of these in decision making around technology.
Detailed knowledge of the relevant sector of the UK financial services market or customer/product group with an excellent understanding of the key drivers, issues and constraints of customer journeys.
Providing a data focused approach, using analytics and insight to make evidence based decisions that explain the 'why'.
Strong commercial competence and the ability to effectively assess choices to achieve the best outcomes for Customers.
What you'll be involved in and accountabilities:
Ensure that the capabilities in the team are what is needed for the future; articulate the skill-based vision of the future and the steps to get there, utilising and influencing Groupwide frameworks, learning opportunities, early careers programmes and cost models to build a world class product and engineering organisation.
Create a vision of a new future that brings significant change and improvements to how we serve our customers. Do this by providing a roadmap for Platform activities that demonstrate (measurable) value and champion quality technical delivery using the portfolio of investment. Hold the team to account to ensure that the Platform vision and initiatives balance the short and long term and have alignment from team to lab to platform and through the OKRs to Group strategy with a strong commercial basis.
Build strong, trusting and deep relationships to enable close and productive work with stakeholders across the Group and with suppliers. This will include supporting the team to resolve issues and challenges robustly and positively, ensuring core governance requirements are met and considering and championing opportunities to work differently in support of Group strategic aims.
Role model Group Values and expectations with and through the team, working to develop a strong leadership team and holding them to account for clear individual objectives. Operate as a talent magnet, developing potential and challenging performance at all levels. Drive energy and time to learning and continuous improvement and inspire people through authentic and visible leadership.
Empower the teams to ensure that the right problems get focus and the outcomes drive great benefits. Drive effective working through the use of the Group's agile methodology, supporting stakeholders to understand how to interact with the teams effectively in this model and ensuring the use of strategic systems (i.e. Jira) to govern and report the work through and with the teams.
Ensure that safety and resilience of product is a priority through the backlogs and in the work.
Ensure that all decisions are made in alignment with frameworks and within Group standards as articulated in the approved change delivery methods and the Group Security and Technology policies. Consider end to end economics and build compelling business cases for both run and change capabilities.
Provide exceptional leadership to the team, coaching and developing through change with a focus on empowerment.
Demonstrate and role model financial accountability and efficient management of all Group resources.
Why else would you want to work with us?
Whatever your aspirations, you can expect excellent benefits, personal development, and a career that's enriching and full of opportunity.
We'll provide you with a diverse, energising, and informal environment that takes a strong focus on equal opportunity and supports career progression on all levels.
Enhancing your personal and professional development is something that is very important to us, so we'll work with you to make a positive difference to the overall teams' mission. We want you to learn, grow & develop to become the best possible version of yourself.
We'll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Our approach to inclusion and diversity means that we all can make a real difference, together!
Our continued commitment to helping Britain prosper means that as a colleague you can make a difference to customers, businesses, and communities.
Together we have a key role to play in shaping the bank of the future, whilst the scale and reach of our Group means you'll continue to have opportunities to learn, grow and develop.
We're focused on creating a values-led culture, and our approach to inclusion and diversity means that we all can make a real difference, together.