Service Engineer

Premium Job From Lloyds Banking Group


Lloyds Banking Group

Listed on

31st January




£66861 - £74290



This job has now expired please search on the home page to find live IT Jobs.

JOB TITLE: Service Engineer - Homes Platform


SALARY: £66,861 - £74,290


LOCATION(S): Halifax or Leeds


HOURS: [Full-time]


WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week currently, or 40% of our time, at our Halifax or Leeds Office



About this opportunity:

The role is a fantastic opportunity for an ambitious and driven individual to be part of the Homes Platform Service Engineering Team and play a key role in continuing to deliver the outstanding Service to our Customers and Colleagues that we pride ourselves on!

A Service Engineer works with our Platform Change and Run teams, ensuring technology change guarantees the best possible service for our colleagues and customers. The Service Engineers work with the Platform Change teams, Mortgage, Business Units and the wider Retail Group Transformation teams. A passion for improving Service is crucial with an aim to 'get things done' being important.

Within the Homes Platform we're on a journey to transform our core technology and the technical capabilities of our colleagues. Over the last 2 years we have launched new digital journeys on modern JavaScript frameworks, developed detailed suites of customer journey and analytics, transitioned workloads onto the Cloud and incrementally modernised and simplified our technology estate, whilst embedding DevOps and Agile working practices to enable feature teams to autonomously deploy changes to production themselves.

Lloyds Banking Group is the largest provider of Mortgages in the UK, with over 2 million active Mortgages. We have placed Mortgages at the heart of our strategy to become the best bank for customers.



What will you do?

Support Service Performance, Transformation, Engineering with specific focus on our Digital applications and platforms.

Utilising your skills and drive will develop our support capability as well as working with our Digital teams and journey owners.

Work collaboratively across the Platform and Labs ensuring we deliver strong control of our technology and application landscape with in the compliance and governance frameworks.

Assist with, developing and supporting Lloyds Banking Group IT systems and services, to meet the quality standards that our customers expect.

Solve complex problems and diagnoses faults for emergency fixes, performance preventive maintenance routines, proactive monitoring and implementation of automation to prevent IT failures.

Investigate, analyse and diagnose IT service faults using log analysis and alerting & monitoring tooling.



What will you bring?

Innovative and Service Engineering approach, with a desire to improve Service and ensuring our Service Management portfolio remains in control and delivers for our Customers.

Technical understanding of the platforms and applications we work with, coaching and training will be given but a desire to learn and understand technology is an advantage



Why Lloyds Banking Group

Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too.



What you'll need

A background within engineering, having experience a Service/Run function

Experience of Application Support & Maintenance processes, ITIL is an advantage,

Hands on experience of modern DevOps tools and experience using industry standard analytic, diagnostic and monitoring tooling.



What do we need to see from applicants?

We're looking for curious people with a real passion for, and dedication to growth and developing themselves and their teams with industry good practice, methods and tooling, and if necessary are able to work alongside engineers hands on.



About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.


We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know



We also offer a wide-ranging benefits package, which includes:

A generous pension contribution of up to 15%

An annual performance-related bonus

Share schemes including free shares

Benefits you can adapt to your lifestyle, such as discounted shopping

Generous holiday allowance, with bank holidays on top

A range of wellbeing initiatives and generous parental leave policies


Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.

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