Service Desk Analyst
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Royal Museums Greenwich (RMG) is a collection of diverse historical sites. The sites are the National Maritime Museum, Cutty Sark, the Royal Observatory, and the Queen's House. Each of these sites has a unique identity and a common purpose to serve our communities, through sharing our collections and expertise. We are a place to explore the sea, space, art and history, and our new strategy ‘Charting Our Course' puts our people at the core of its success.
Working within the Technology team and reporting to the Service Manager (Helpdesk and MSPs), the Service Desk Analyst will be responsible for providing a customer focussed and effective IT Helpdesk service for internal customers. The Royal Museums Greenwich IT Helpdesk supports IT infrastructure and business systems across the Museum sites, as well as audio-visual and digital interactive equipment within the public facing spaces (including galleries, learning spaces, lecture theatre and meeting rooms).
Key elements of the role will involve providing support for and troubleshooting IT related issues across the Museum, escalating issues to the IT Service Desk Manager as required. The Service Desk Analyst will support the delivery of IT projects, carry out minor repairs on IT equipment, conduct computer data entry as needed, and configure, deploy and support PCs, laptops, Apple Macs, and tablet devices (including, but not restricted to iPads).
The successful applicant will need to demonstrate recent experience in a busy Helpdesk environment, experience of working with Active Directory and Azure AD, working knowledge of PCs and Laptops particularly in regard to Windows 10, and advanced knowledge of Microsoft Office applications. The role holder will have an understanding of network infrastructure, cabling and network printing systems in an enterprise environment, knowledge of deployment tools, and PC and laptop support skills including troubleshooting, installation and configuration. Further essential criteria include excellent communication skills, with the ability to deliver a high quality service to both internal and external customers, as well as to effectively engage and work with internal and external stakeholders. Strong organisational and prioritisation skills are required, as is a keen attention to detail.
We encourage you to read the full job description before applying to this role.
This is a full time, permanent role in Band 6 - Management and Technical Specialists. Your normal core hours of work are 36 hours net per week, five days out of seven including some weekend working. Due to the nature of the role, there will be requirement to work weekends and out-of-hours including 'on-call'. These hours may be changed with reasonable notice.
In return we offer a culture encouraging inclusion and diversity, pension, 22 days annual leave (rising to 25 days after 1 year), training and development and an environment with flexible working options.
Salary: £35,700 per annum
Diversity and inclusion are integral to our work at Royal Museums Greenwich, as we are a museum for everyone. We want to foster a spirit of inclusion, collaborative working, innovation, and valuing people as individuals whose lives have been shaped by different experiences. Therefore, we welcome applications from everyone. We also actively work with disability confident scheme and ask that you let us know if there are any adjustments you need during the interview process.