Entry Level IT Support Engineer - IT in Primary Schools

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BluetownOnline Ltd

Listed on

15th January




£21000 - £26000



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Job Title: Entry Level IT Support Engineer - IT in Primary Schools

Location: Watford (Hertfordshire)

Salary: £21K - £26K dependent on experience, knowledge and skills

Job type: Full Time / Permanent

Please note - Reliable access to a vehicle is essential to be eligible for consideration in this field-based support role. You will be required to travel to sites in both Watford and Hemel Hempstead.

About Con Ed Ltd:

Con Ed is an award winning, successful, small Watford-based business. For the last 19 years, we have been supplying IT Support and Managed Services to primary schools in the area. Our team provides trusted IT management and technical support to over 45 schools, and we are expanding through reputation and word of mouth.

Job Description:

As a Junior IT Support Engineer, you would be carrying out all aspects of IT support for local primary schools. This would be onsite, as well as remotely and via phone/email. The role involves monitoring and maintaining computer systems and networks, installing and configuring hardware, diagnosing hardware and software faults and solving technical and applications problems.

Another vital part of the job is to develop and maintain a close relationship to our customers. This is a full-time position, visiting 2 to 3 schools daily during term time. Some work can be carried out from home. During school holidays, we work on large projects and installations.

The person we are looking for:

Has a genuine interest and enthusiasm for technology

Enjoys helping other people and is prepared to go 'the extra mile'

Has excellent communication and listening skills

Has strong time-management skills and the ability to set priorities

Is inquisitive and keen to learn

Can take direction and work both independently and with team members

Has good diagnostic skills, a methodical approach and attention to detail

Experience in IT Support is a definite plus


Onsite at schools in and around Watford (Hertfordshire)

Some support tasks can be carried out from home

The ideal candidate will live within 15 miles of Watford

'Must Have' Practical Requirements:

Own car

Full clean driving licence

Eligible to work in the UK

We must be able obtain DBS check for all successful applicants

You must be able to provide a clear Disqualification Declaration

DIY skills a definite plus

Technical Requirements:

We are looking for someone to be able to make an immediate contribution, ideally with some experience in IT Support, however, initial training will be provided.

Basic Requirements:

Windows 7/8/10/11 professional

Windows Server 2012/2016/2019/2022

Active Directory and Group Policy

General office applications (E.g., MS Office)

PC Hardware knowledge (replacing hard drives, power supplies etc.)


Networks (wired and wireless)

Software installation

Interactive whiteboards/projectors

Installation, configuration, and maintenance of the above

Desirable Skills:

Scripted installations

Visual basic programming


Google G-Suite

Apple IOS and app management

MS Office 365

The Rewards:

Enjoying the feeling of 'making a difference'

Learning new skills and keeping abreast of the latest technology

Appreciate a challenge and working for a growing business

Being a key member of a dedicated team with exceptionally helpful colleagues

Varied and friendly work environment

Where it is in line with our business needs, we encourage and support members of our team to develop in other areas of their personal interest

Salary dependent on experience, knowledge, and skills

25 days holidays (plus 8 bank holidays) p.a. (Full-time)

How to apply:

This position requires excellent communication skills; therefore, we will only review CVs from candidates that send a short cover letter and their CV.

Unfortunately, we cannot consider applications from anyone not currently living in the UK.

We look forward to hearing from you.

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the relevant experience or job titles of: IT Assistant, IT Support, 1st Line Technical Support Advisor, 1st Line Technical Support Analyst, IT Technician, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Service Desk Technician, 1st Line Helpdesk Engineer may also be considered.

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