Service Delivery Manager ITIL
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Service Delivery Manager (ITIL) Nottingham / WFH to £50kOpportunity to progress your career in an impactful, Service Delivery Manager role, at a tech company that provides a range of software solutions to energy suppliers from small start-ups through to major household names, covering everything from connecting to the grid through to CRM systems.As a Service Delivery Manager you'll look after Tier 1 and Tier 2 clients ensuring agreed SLAs are met including reporting on Incident Response and Problem Management. You'll maintain clear communication with client contacts, building strong working relationships and understanding of the clients use and requirements for the system; either pushing back on bespoke functionality requests or taking them to the development team as suggested improvements.You'll also help the company transition to an ITIL focussed environment, driving internal change in collaboration with the Head of Service Delivery.Location / WFH:There's a remote interview and onboarding process and you'll be able to work from most of the time, meeting up with the team for constructive meetings once a month in the Nottingham office.Requirements:You have experience in a Service Management positionYou have excellent communication and client facing skills and are able to build strong working relationshipsYou have a good knowledge of SLAs, Incident Response, Problem ManagementYou have a good understanding of ITILSalary & benefits:As a Service Delivery Manager you will earn a competitive salary (to £50k) plus a range of benefits:25 days holidayVitality health insurance5% non-contributory pensionDeath in ServiceApply now or call to find out more about this Service Delivery Manager (ITIL) opportunity.At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.